mommycat
Well-known member
Doe ANYONE out there have any experience flying with LOT Polish Airlines? Any access to someone who has flown with kids with LOT or maybe is a FA with LOT, and would have access to their manual or know what the tend to enforce?
Their website does not mention car seats, and calling the Canadian number yielded an automated message to call a different number, which routed my call to Poland, where I think I royally pissed on some dude's cornflakes.
He told me that I can bring a seat for the "infant" almost 2-year old, but not the 4 year old, and that that, somehow, should be evident from this:
http://www.lot.com/Portal/EN/aspx/Content__Luggage.aspx#
I asked for something in writing that would say I was allowed to use a seat for my younger son, maybe a policy he could fax me. He told me to hold (he did this repeatedly during the call, and I could just barely hear him headedly discussing something with a lady somewhere near the phone). No he says, that's the policy but he doesn't have anything to give me in writing.
He said a few times that it should be on the website, and when I said, no, it isn't, I have looked several times, that is when he looked himself and pointed out the quoted section above. When I protested that the website says nothing about car seats, just a stroller, he insisted that that is nonetheless what it means, and that it is the policy.
He seemed to be saying that the carseat/stroller count as extra carry on baggage. When I said, ok, so if I am allowed to use a seat for the almost-2yo I should be able to use the seat for the 4yo because IT IS THE SAME SEAT. He says, no, because the 4yo is only allowed 1 pc of carryon.
So I said, ok, if the carseat will fit within the carryon dimesions allowed and he doesn't bring any other piece of carryon, he can use the seat? (I hadn't looked at the dimensions allowed and thought maybe the folded Radian would somehow be within the size.) No, only the infant is allowed to have a carseat. I say, why, it's the same seat and he would have it as his carryon. After a bit of a pause he says, it would be up to the people doing the check in, you might have to check the seat. (I think he really just wanted to get rid of me at this point.)
Me: Do you think I would have more luck trying the contact number for the office in Poland? "You HAVE the office in Poland." :thumbsdown:
I then asked about the dimensions of the seats in Economy class on the 767. I said they list the dimesnions of the business class and the dimensions of the seats on their other planes, but nothing about the economy class on the 767.
http://www.lot.com/Portal/EN/aspx/Content_Seating_in_airplanes.aspx
In a rather strained tone, he informed me that no, they do NOT have that information, that no one ever asks them that information. Can I help you with anything else? *grit teeth*
I say, great, so would you be ale to tell me whether I can use a safety harness in place of the carseat for the 4yo? *grit teeth again* "We don't have that information." Me: Ok then, thanks so much, bye.
:doh::dizzy::hitselfonhead:
It now looks like this is 99% for sure the airline we will be flying with, in a codeshare flight with AirCanada. I would love to know what I am dealing with. I do not want to arrive at the gate and be told that I can't install seats for either of the boys. I am (I think understandably) worried that even if I only bring a seat for the "infant" that I might be told he is too big for a carseat and I need to check it. And ideally I want to bring both seats on board. But if I need to check one or both, then I would really like to be prepared for that ahead of time!!!!!
ETA and notice that the Radian does not fit the carry on dimensions, even folded up. So I don't think I can do the "take a chance on helpful FAs" trick.
Their website does not mention car seats, and calling the Canadian number yielded an automated message to call a different number, which routed my call to Poland, where I think I royally pissed on some dude's cornflakes.
He told me that I can bring a seat for the "infant" almost 2-year old, but not the 4 year old, and that that, somehow, should be evident from this:
http://www.lot.com/Portal/EN/aspx/Content__Luggage.aspx#
* (by the way the asterisks don't seem to point to anything, making me think some possibly important information should have been there but wasn't included)
I asked for something in writing that would say I was allowed to use a seat for my younger son, maybe a policy he could fax me. He told me to hold (he did this repeatedly during the call, and I could just barely hear him headedly discussing something with a lady somewhere near the phone). No he says, that's the policy but he doesn't have anything to give me in writing.
He said a few times that it should be on the website, and when I said, no, it isn't, I have looked several times, that is when he looked himself and pointed out the quoted section above. When I protested that the website says nothing about car seats, just a stroller, he insisted that that is nonetheless what it means, and that it is the policy.
He seemed to be saying that the carseat/stroller count as extra carry on baggage. When I said, ok, so if I am allowed to use a seat for the almost-2yo I should be able to use the seat for the 4yo because IT IS THE SAME SEAT. He says, no, because the 4yo is only allowed 1 pc of carryon.
So I said, ok, if the carseat will fit within the carryon dimesions allowed and he doesn't bring any other piece of carryon, he can use the seat? (I hadn't looked at the dimensions allowed and thought maybe the folded Radian would somehow be within the size.) No, only the infant is allowed to have a carseat. I say, why, it's the same seat and he would have it as his carryon. After a bit of a pause he says, it would be up to the people doing the check in, you might have to check the seat. (I think he really just wanted to get rid of me at this point.)
Me: Do you think I would have more luck trying the contact number for the office in Poland? "You HAVE the office in Poland." :thumbsdown:
I then asked about the dimensions of the seats in Economy class on the 767. I said they list the dimesnions of the business class and the dimensions of the seats on their other planes, but nothing about the economy class on the 767.
http://www.lot.com/Portal/EN/aspx/Content_Seating_in_airplanes.aspx
In a rather strained tone, he informed me that no, they do NOT have that information, that no one ever asks them that information. Can I help you with anything else? *grit teeth*
I say, great, so would you be ale to tell me whether I can use a safety harness in place of the carseat for the 4yo? *grit teeth again* "We don't have that information." Me: Ok then, thanks so much, bye.
:doh::dizzy::hitselfonhead:
It now looks like this is 99% for sure the airline we will be flying with, in a codeshare flight with AirCanada. I would love to know what I am dealing with. I do not want to arrive at the gate and be told that I can't install seats for either of the boys. I am (I think understandably) worried that even if I only bring a seat for the "infant" that I might be told he is too big for a carseat and I need to check it. And ideally I want to bring both seats on board. But if I need to check one or both, then I would really like to be prepared for that ahead of time!!!!!
ETA and notice that the Radian does not fit the carry on dimensions, even folded up. So I don't think I can do the "take a chance on helpful FAs" trick.
