News Frontier harness getting caught - followup

sb518

New member

• Sep 27, 2008

• #1

Regarding THIS post.

I received my Frontier this morning and look what I found:

DOM is 08-18-08

They have obviously addressed that issue. :thumbsup:

Oh and just for fun because I am so excited to play with it some more:

 

mommy2env

Active member

• Sep 27, 2008

• #2

Nice seat.

Does it have green piping?

 

TerisBoys

Well-known member

• Sep 27, 2008

• #3

Yes - the Pink Sky has lime green piping. It's really cute in person.

 

canadiangie

New member

• Sep 27, 2008

• #4

WoW.


Good for Britax for addressing this issue so quickly. Although I'm not really surprised... they tend to be good about these sorts of things.

 

Heather98012

New member

• Sep 27, 2008

• #5

That's the problem I've had with both of my Frontiers...getting caught up in the back & not being able to move...I mean, not even budge...the harness at all until you uninstall. Hhhmmm....maybe I need to call Britax.

Has there been any resolution to the splitter plate issue though?

 

NannyMom

Well-known member

• Sep 27, 2008

• #6

So will they be issuing a recall to fix the ones that are getting stuck?

 

Judi

CPST/Firefighter

• Sep 27, 2008

• #7

Jenny was playing with mine at a seat check today. She couldn't get the harness to move. We turned it around, and it was stuck again, just like the pic, but really stuck, took some work to get it to work.

I would like to get it fixed, but want the strap issue taken care of as well.

 

Heather98012

New member

• Sep 28, 2008

• #8

Judi said:

I would like to get it fixed, but want the strap issue taken care of as well.

Click to expand...

:yeahthat: That is exactly why I haven't pushed the issue with Britax yet. Still waiting, I guess.......

 

C

Cindy&Connor

New member

• Sep 28, 2008

• #9

That's great.

My sil called the other day about my the harness falling off the splitter plate and they're sending her a new harness. I have no idea if the harness is different but we'll see.

 

MySillyKids

New member

• Sep 28, 2008

• #10

that shows that they were on to that before we were. Your DOM is before the post, which means they caught it before you did! :thumbsup:

 

marchofemily

Member

• Sep 28, 2008

• #11

Glad they've fixed it! Hoping they address the strap issue soon.....

 

oxeye

New member

• Sep 29, 2008

• #12

Where did you buy the seat? I am going to order a couple pretty soon and want to make sure I get ones where this has been fixed.

 

T

tanyaandallie

Senior Community Member

• Sep 29, 2008

• #13

OK, I'm a moron b/c I can't remember what the back of mine looks like! I have also had the getting stuck problem when I loosen the harness. I don't do it often so it's only happened once.

How is the back different. I don't want to have to uninstall to see the back of mine!

ETA - never mind. I didn't see the link in the first post!!!

 

mamabear

New member

• Sep 29, 2008

• #14

Cindy&Connor said:

That's great.

My sil called the other day about my the harness falling off the splitter plate and they're sending her a new harness. I have no idea if the harness is different but we'll see.

Click to expand...

Probably won't be anything new.
They sent me a new harness last week and it's just the harness, the splitter yoke is not included.
I'm glad I haven't uninstalled my seat yet to switch it out. I'm going to call them and ask for the new harness adjuster too since they have my info as one of the people that the issue happened to, but haven't contacted me yet....

 

mommyto4

New member

• Sep 29, 2008

• #15

OHHHH!!! It's soooo pretty! I want one.

 

C

Cindy&Connor

New member

• Sep 29, 2008

• #16

mamabear said:

Probably won't be anything new.
They sent me a new harness last week and it's just the harness, the splitter yoke is not included.
I'm glad I haven't uninstalled my seat yet to switch it out. I'm going to call them and ask for the new harness adjuster too since they have my info as one of the people that the issue happened to, but haven't contacted me yet....

Click to expand...

Okay she got the new harness today and it is different. I didn't notice it at first, only when I put it on. I didn't have time to take pictures and I'm not really how to describe it but it doesn't slide off like the old one did. The loops, right where they attach to the splitter plate, are sewn together. It makes the loops a little smaller so they fit more snuggly. It also puts a little piece of fabric on one side of the splitter plate to keep the loops from turning.

 

mamabear

New member

• Sep 29, 2008

• #17

OK I'm really going to call them. The "new" harness I got is exactly like my old one.:thumbsdown:

 

mamabear

New member

• Sep 29, 2008

• #18

canadiancarseatqueen said:

WoW.


Good for Britax for addressing this issue so quickly. Although I'm not really surprised... they tend to be good about these sorts of things.

Click to expand...

Really? See I'm not feellin' that.
I now know of so many different scenarios that have happened as a result of this "issue".
Some people got whole new seats, some got new harnesses that were the same as the old ones, some got "new" harnesses like the PP above. If you go to Britax.com, there are no advisories published about the "issue", yet they are obviosly aware of it because they are now making "improved" harnesses (with the same old thin webbing that twists), and have a revise splitter plate/yoke. I personally spoke to a manager at Britax as well as emailed Sarah Tilton about the "issue" because it happened to me, but yet I got a replacement harness that is, as it seems, exactly like my old one:thumbsdown: Why are some people getting better results than others?
And since Britax is so "aware" of the problem and has rectified it in a couple of different ways, why are so many of us still in the dark???

 

CDNTech

Senior Community Member

• Sep 29, 2008

• #19

Pictures would be great. I'm having a hard time picturing in my mind what your writing out. Are the harness straps attached to each other? If so, how do you get the harness on/off?

 

CDNTech

Senior Community Member

• Sep 29, 2008

• #20

mamabear said:

And since Britax is so "aware" of the problem and has rectified it in a couple of different ways, why are so many of us still in the dark???

Click to expand...

The PP with the new harness stated that it looked the same until she put it on... have you tried yours on yet?

As with all things, this issue is not that old and unfortunately, it takes time to trickle everything down to CS and get them all on the same page. It looks like Britax may have addressed two separate issues... the splitter plate getting caught up and the harness slipping off of some people's seats.