Hi:
Just wondering if anyone has seen this, or had experience w/ this. We purchased our Graco SafeSeat in Late November last year (2007). Our daughter was born on Dec. 1st, thus the seat went into action on Dec. 2nd. Today whehn I went to put my daughter in the seat I noticed that the left clip (the part that slides into the buckle between the legs, NOT the chest clip) has a hairline crack. I am really upset about this as the seat' safety is now compromised, and we can no longer use it. There is no explanation that I can think of as to why this would occur. Nothing has ever been stored/placed/dropped on the seat. She is put into it, and taken out, and that is it. Our daughter is aprox. 15 pds, so there is no issue of weight or size.
I am annoyed w/ Graco's Customer Service. Although the agent I spoke w/ was very polite, the response is rather useless to me. They are going to mail me a new clip, by regular Canada Post methods, from Montreal to Calgary. They said I can expect it to arrive in no longer than 10 business days?!?!!? I asked if they could FedEx (or courier of some kind) and they said they do not do that.
This now makes my carseat not only useless, but forces me into buying a new seat. One of the reasons I had purchased the SafeSeat was to get use out of it for as long as possible given its high weight capacity. Given I will not have use of it, I now have to purchase a new seat. I could go a few days w/ out the seat, and wait for a courier, but I cannot sit at home for 2 weeks!!!
Anyone have suggestions or similar experiences?
The hairline crack in the clip is particularly worrisome as it is really unexplainable, and I wonder if it is something that could happen in others...?
Just wondering if anyone has seen this, or had experience w/ this. We purchased our Graco SafeSeat in Late November last year (2007). Our daughter was born on Dec. 1st, thus the seat went into action on Dec. 2nd. Today whehn I went to put my daughter in the seat I noticed that the left clip (the part that slides into the buckle between the legs, NOT the chest clip) has a hairline crack. I am really upset about this as the seat' safety is now compromised, and we can no longer use it. There is no explanation that I can think of as to why this would occur. Nothing has ever been stored/placed/dropped on the seat. She is put into it, and taken out, and that is it. Our daughter is aprox. 15 pds, so there is no issue of weight or size.
I am annoyed w/ Graco's Customer Service. Although the agent I spoke w/ was very polite, the response is rather useless to me. They are going to mail me a new clip, by regular Canada Post methods, from Montreal to Calgary. They said I can expect it to arrive in no longer than 10 business days?!?!!? I asked if they could FedEx (or courier of some kind) and they said they do not do that.
This now makes my carseat not only useless, but forces me into buying a new seat. One of the reasons I had purchased the SafeSeat was to get use out of it for as long as possible given its high weight capacity. Given I will not have use of it, I now have to purchase a new seat. I could go a few days w/ out the seat, and wait for a courier, but I cannot sit at home for 2 weeks!!!
Anyone have suggestions or similar experiences?
The hairline crack in the clip is particularly worrisome as it is really unexplainable, and I wonder if it is something that could happen in others...?
) but I was out because they told me they wouldn't be calling back right away! Since then I have called numerous times, always have had to leave a message and no one has called me back!
