Barbara Baines
CPST Instructor
Hello all: Received a response from my contact at britax concerning the fraying problem. He states "Generally if a consumer has a frayed adjuster strap and the seat is less than 6 years old, we will provide a new harness to replace the strap." So, anyone who has been having problems, tell them that information or ask for the supervisor. If that doesn't work - let me know!