TRU True fit sale

Unregistered · Jul 28, 2008

Hi,
I bought my TF at TRU on June 19th for $199.99. I just saw the thread about the $159.99 sale. Any way for me to get my $40 back from TRU? I believe that they have a 45 day return policy. Would I have to return it and re-buy it or do you think they would give me the price difference if I brought my receipt in. I bought it in the store and not on-line if that makes a difference.

Thanks in advance. $40 is enough money not to just let it go imo.

QuassEE · Jul 28, 2008

Trudy can tell you for sure, but I do believe you can take it in for a price adjustment within the return period. I remember her talking to me about it a couple of weeks ago.

-Nicole.

snowbird25ca · Jul 28, 2008

You can get a price adjustment if it's still on sale and you're within the return period of 45 days. I'm not sure if it's still on sale or not though - if the sale has ended, then you're likely out of luck.

(Flyer end date was extended to Sunday and I haven't been into work since Saturday, so have no clue what's still on sale and what isn't because there are a couple single page sale leaflets too...)

featherhead · Jul 28, 2008

online it says the sale is till August 22.

sparkyd · Jul 28, 2008

According to the store I just called, it is no longer on sale in-store, only online.

Which is too bad because I was all excited about getting a $40 refund from the one I bought 2 weeks ago!

jacks1 · Jul 28, 2008

Guess I missed out too

I just bought mine a bit ago too.

techie · Jul 28, 2008

The True Fit is on sale until Aug 22 ... I also work at a BRU.

The store you called likely accidentally pulled the bagstuffer (the single page 'leafelet') pricing as well as the sale that ended on Sunday (Babyfest ran 2 weeks + 2 days)
Price Adjustment Policy is 14-days. But each store may abide by that differently.

Unregistered · Jul 30, 2008

Hi,
I haven't been in to the store yet to get my money but I called and was told that I could bring in my receipt to get my $40 back. I am going to head down there tomorrow so I will let you know what happens. It is worth a try anyways. The person I talked to said that as long as it hadn't been more than 45 days since my purchase that it would be fine.

Unregistered · Jul 31, 2008

I got $42.02 back. No questions asked. I was pleased with myself for going through the hassle of going back to the store and for getting a TF which I love btw for $159.99!! Thanks to whomever posted about the sale on here. I never would have known about it otherwise. I had dd sit in a Frontier when I was at BRU and it looks like a nice seat too but at twice the price, no thanks. I had the urge to buy another TF even though I don't need one. They didn't have any on the floor anyways so I am guessing that they sold out during the sale.

QuassEE · Jul 31, 2008

Congrats! Now you can go get 1/3rd a tank of gas

snowbird25ca · Jul 31, 2008

Yay, glad you got it adjusted easily. Our store is sold out now, so I wouldn't be surprised if others are in the same situation. I haven't thought to check the warehouse and see if anymore are coming in in the near future - it's possible there will be a delay because of the french sticker recall.

QuassEE said:
Congrats! Now you can go get 1/3rd a tank of gas

LOL

AllieCanada · Aug 1, 2008

Our TRU is sold out too including the floor model and it is now only available through special order. It seems weird that they would sell the seat and sell out of them but then switch it to a special order item.

snowbird25ca · Aug 1, 2008

AllieCanada said:
Our TRU is sold out too including the floor model and it is now only available through special order. It seems weird that they would sell the seat and sell out of them but then switch it to a special order item.

Maybe... not selling as many MA's or 3in1's though with it there. So maybe that was the reason?

Dumb though, because it means that a) people won't buy it because they don't want to wait, so stock will stagnate in their warehouse, or b) everyone will go to zellers instead if they're looking for the seat - and then they won't get any business as a result. And I still talk to parents about seats a whole heck of a lot outside of work, so would have no problem sending people to zeller's if that's where the seat that is best suited to them is. And parents with kids that are young and on the upper end of the weight charts are absolutely going to be told about a seat that has a chance of keeping their kid rf'ing to a year.

And they shouldn't be putting it in their baby catalog if it's not going to be available in store... Although our store has had a history of managing to stock special order only items through creating a demand for them, but probably won't be the case in this instance with them mass selling the store stock out everywhere. :thumbsdown:

Maybe it was an issue of shelf space? Our store has a serious shortage of shelf space in the carseat area, but I would think they'd expect stores to move things around - aftermarket products could certainly be moved elsewhere.

Thanks for getting an answer anyways. People can get things shipped from the website to store can't they, and then not pay shipping? So parents could always do that... I'm still rather irked because they had it on store shelves for what? 6 or 7wks, and that was it. :thumbsdown: People don't like to wait for special order unless it's something they *really* want, and they had to have known that making the switch...

sparkyd · Aug 5, 2008

Unregistered said:
I got $42.02 back. No questions asked. I was pleased with myself for going through the hassle of going back to the store and for getting a TF which I love btw for $159.99!! Thanks to whomever posted about the sale on here. I never would have known about it otherwise.

Ok, I'm confused. Is getting your money back dependent on which store you go to? Seems like it. I called my store (Ottawa) and was told I missed the sale and couldn't get my money back. But then someone (quote above) went to another store after that and got their money back. Which store did the right thing as per their policies?

sanctareparata · Aug 5, 2008

Where is this on sale at BRU/TRU? Everywhere I look online at those sites it's the regular price. $189.99.

hipmaman · Aug 5, 2008

It is TRU or BRU Canada http://www.toysrus.ca/product/index.jsp?productId=2857165 for $159.97

sanctareparata · Aug 5, 2008

I just realized this was in the Canadian/International forum. Oh well. Wonder if the sale will happen over here in the US?

thanks!

techie · Aug 6, 2008

sparkyd said:
Ok, I'm confused. Is getting your money back dependent on which store you go to? Seems like it. I called my store (Ottawa) and was told I missed the sale and couldn't get my money back. But then someone (quote above) went to another store after that and got their money back. Which store did the right thing as per their policies?

It IS on sale until Aug 22. It is in the bagstuffer ad that started last month. I work at BRU, I know this. Call the store and ask them to look up the price on the computer system. Or say "If I give you a skn (pronouced SKIN) number of an item, can you tell me what the price is?" and give them "706833". Don't give up, some stores might think this item was part of BabyFest which ended a couple weeks ago.

The price adjustment policy is 14 days from the date of purchase, but each individual store may abide by this differently.

kayleigh · Aug 6, 2008

At our store, they are only availlable special order. I just waited nearly 2 weeks for mine to come in and I paid $159.99 for it!

jacks1 · Aug 7, 2008

Update: Just went into the BRU last night and I did get my money back. Because it was past the 14 days they just refunded my total purchase and I bought back the seat at the sale price. HTH

TRU True fit sale

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