Here we go again... Britax customer service

Marinesfamily5

New member

• Jul 25, 2008

• #1

my hugs are torn and adjuster strap on 3/08 regent frayed!

so I called and got Helen... (is that good or bad?)
she told me to send pics and they aould be calling me



how likely is it they will replace my adjuster strap? If I have to pay $25 (after shipping) I will be beyond pissed!

 

melniemi

New member

• Jul 25, 2008

• #2

They will likely be under warranty. Your regent is new. I'm not sure how hugs would get torn w/o someone ripping on them, but the adjuster strap shouldn't fray.

 

L

lorinick

New member

• Jul 25, 2008

• #3

They wanted you to take pictures? How about if you couldn't. That's crazy.

 

L

lorinick

New member

• Jul 25, 2008

• #4

Marinesfamily5 said:

my hugs are torn and adjuster strap on 3/08 regent frayed!

so I called and got Helen... (is that good or bad?)
she told me to send pics and they aould be calling me



how likely is it they will replace my adjuster strap? If I have to pay $25 (after shipping) I will be beyond pissed!

Click to expand...

Where and when did you buy your seat from? Can you return it? Let them send it back to Britax and you get another one.

 

Marinesfamily5

New member

• Jul 25, 2008

• #5

lorinick said:

Where and when did you buy your seat from? Can you return it? Let them send it back to Britax and you get another one.

Click to expand...

online during the darn sale.. DH got it for me... I think from babyuniverse.. I will have to ask him

...................................................
I took hugs off my daughters seat... a 2.5 year old should not be able to tear them!

 

A

amy919

New member

• Jul 25, 2008

• #6

Ah, my friend Helen. Call back and hope for someone else. I had an issue with my MA and had daily conversations with Helen for almost an entire week. Lots of promises, seemingly helpful, but NOT responsive. I finally get fed up dealing with her, called and got someone else who sent me out a replacement that day.

 

Marinesfamily5

New member

• Jul 25, 2008

• #7

ohh wow! they actually called back like they said they would... and they are sending me new hugs and a new adjuster strap! :thumbsup:
I'm happy now I haven't always had the best experiences so this was a nice change...

they are sending me grey hugs instead of tan too... which I think will look okay on my Sahara until I can get an onyx cover :thumbsup:

 

L

lorinick

New member

• Jul 25, 2008

• #8

That's Great!

 

crunchierthanthou

New member

• Jul 25, 2008

• #9

can you post your pics here? I just want to see what you mean in case any other posters are experiencing the same problems.

 

Marinesfamily5

New member

• Jul 25, 2008

• #10

crunchierthanthou said:

can you post your pics here? I just want to see what you mean in case any other posters are experiencing the same problems.

Click to expand...

I will sure try!



ohh and I asked her about the difficulty with my decath strap adjust and she told me I can remove the black belt shield..... should I do that?

 

B

brightredmtn

Well-known member

• Jul 25, 2008

• #11

Helen is an idiot in my experience. I just dealt with a male and got a whole new seat for an out of warranty broken Roundabout and I just had to send back the cover and harness.

 

Marinesfamily5

New member

• Jul 25, 2008

• #12

one of the hugs

fraying in 3 places!

 

M

Mom to a few

New member

• Jul 25, 2008

• #13

My HUGS did the same thing on one of my Blvds--my other Blvd was fine (and they were the same age, color, etc). I called Britax about it, and they sent me new ones right away at no charge. My HUGS that tore were being used RF, so when they sent me new ones, I just left them off until ds reached the RF weight limit and turned FF. We've never had any other problems with any of our HUGS.

In our case at least, the torn HUGS were not due to abuse/misuse. I think buckling without loosening the harness can make it more likely to happen :twocents:.

 

An Aurora

Senior Community Member

• Jul 25, 2008

• #14

Yikes, that is some serious fraying

Did I read correctly that you took the HUGS off of a Regent?

 

crunchierthanthou

New member

• Jul 25, 2008

• #15

Marinesfamily5 said:

Click to expand...

so did you drag it on the ground or did a pet get to it? maybe a mouse? That's some pretty major fraying that wouldn't come from regular harness adjusting- especially where it's way down at the end where it doesn't even move through the adjuster. Usally, the fraying we see is just a bit of fuzziness on the edges (and fraying is maybe even too strong a word for it in most cases).

 

An Aurora

Senior Community Member

• Jul 25, 2008

• #16

crunchierthanthou said:

so did you drag it on the ground or did a pet get to it? maybe a mouse? That's some pretty major fraying that wouldn't come from regular harness adjusting- especially where it's way down at the end where it doesn't even move through the adjuster. Usally, the fraying we see is just a bit of fuzziness on the edges (and fraying is maybe even too strong a word for it in most cases).

Click to expand...

I agree, that is not normal wear and tear damage. I can't even imagine you would let the straps out that loose.

 

J

jen_nah

CPST Instructor

• Jul 25, 2008

• #17

I wonder if it got caught in the vehicle door or maybe the front seat track when the seat got adjusted. I agree it needs to be replaced but doesn't look like normal fraying issues. It appears to be something else. I know in my Tahoe the adjuster straps on our Regent are long enough even with kids harnessed to reach the door or to the seat track even easier with out kids in them and the harnesses pulled tight. Those adjuster straps are super long.