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Thread: Help!

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  1. #1


    We recently purchased a 5-series BMW wagon. We specifically sought out a 2000 model because it came standard with child safety seat anchor tethers. We contacted the company and they confirmed that the 2000 models came standard with this feature. We then bought a 2000 model and when we got it home found that the tether anchors were not installed and our car was made in August of 1999 one month prior to the anchors being factory installed.

    As this was represented as a 2000 model car, we have spent the last three months trying to get BMW to remedy the situation by installing the anchor points. They have been completely unhelpful- telling us to attach the tether to the plastic luggage hooks, suggesting that we simply not use teh tether, and refusing to authorize the work because of "potential liability" to the company for performing "after- factory" work on the car.
    Any suggestions as to where to go from here? Help!

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