featherhead
Well-known member
So, after many emails, and much ado, I'm getting an Apex to replace my Scenera! First Dorel said they could replace it with a Summit (I told them I didn't want another Scenera). I asked if I could have an Apex instead, since (in Canada) they retail for the same price. They said I could pay $50 plus shipping, and then sure, I could have the Apex. So I told them no, I'll take the Summit, but I need them to send that first, before I destroy my seat and send them the straps, etc. Nope, Dorel said that doesn't work unless they can put the Summit on my credit card first, and then refund me later. I had also emailed Transport Canada about the Scenera, and they said they would forward my email to Dorel. Apparently that helped Dorel just emailed back (Michelle Bloomer, Consumer Relations Supervisor), and they said they would come pick up the old car seat, and give me an Apex!! I'm so excited! I was really hoping that somehow I could help my nephew stay harnessed longer