sixmaybemore
New member
I am getting a little ticked off. Let me tell you what happened.
A few weeks ago, I purchased a Regent from a company. I have done business with them before. They are close, so I usually get everything within a day or two. No problems, got it quickly. Didn't take it out of the box right away (I know! Shocking!). 7 yo ds was hospitalized. He got out of the hospital and I finally unboxed it. I played with the seat, and noticed that the clip on the back was broken. Right side buckle does not "click" either. I call them. They say they will call back. And they didn't.
Now here we are, three weeks later. I have called, I have emailed. I have this seat sitting in the box. Now I don't know what to do. I wanted to exchange it, but since they didn't get back to me and I HAD to have a seat for him I ordered what I needed from elsewhere.
What should I do now? I'm really ticked off, I can't afford to eat this money. Suggestions? Call Britax? Send it back and demand a refund? Any other ideas?
A few weeks ago, I purchased a Regent from a company. I have done business with them before. They are close, so I usually get everything within a day or two. No problems, got it quickly. Didn't take it out of the box right away (I know! Shocking!). 7 yo ds was hospitalized. He got out of the hospital and I finally unboxed it. I played with the seat, and noticed that the clip on the back was broken. Right side buckle does not "click" either. I call them. They say they will call back. And they didn't.
Now here we are, three weeks later. I have called, I have emailed. I have this seat sitting in the box. Now I don't know what to do. I wanted to exchange it, but since they didn't get back to me and I HAD to have a seat for him I ordered what I needed from elsewhere.
What should I do now? I'm really ticked off, I can't afford to eat this money. Suggestions? Call Britax? Send it back and demand a refund? Any other ideas?