It makes me mad...

featherhead

Well-known member

• May 28, 2008

• #1

My nephew lives with his grandparents (my in-laws). Today I was babysitting, so I put his car seat in my car. He has a Scenera. I noticed that the harness strap, where it runs under the bottom of the seat, has been catching on two little hooks on the bottom. The harness is obviously damaged. I showed my MIL when she came to pick him up, and she said, "oh, he's almost ready for the next seat anyways". He's barely 31 lbs!!! He probably won't be 40 lbs and "technically" big enough for his booster for another 2 years. I told her that, and she said, "well, mommy has to pay for it, and she probably won't". The last time his mommy bought him a seat, it was the clek booster, and he wasn't even 30 lbs yet. It makes me so mad. Grandma is the one who takes care of my nephew, and he rides in her car, it's her responsibility to make sure he's safe. She claims that they don't have enough money to buy him a new seat. I know it's not true. Grrr

 

Murphy's Law

New member

• May 28, 2008

• #2

Something similar happened to my Cosco AO. I contacted Dorel and was able to purchase a new harness strap for <$10. I haven't had the same problem since and it was money well spent. Could you look into doing that?

 

featherhead

Well-known member

• May 28, 2008

• #3

I actually went to the website and tried emailing (this was a while back, when I first noticed the problem starting). They never replied, and nothing was done about it.

 

Murphy's Law

New member

• May 28, 2008

• #4

I have the order form here (it's in the back of the manual.) The harness strap is only $2 actually. I am happy to photocopy the form and mail it to you, or you could check if the scenera has a manual with it and see if the form is in the back.

Heck, for $2 I'll order the thing for you if you want!

 

L-and-A

New member

• May 28, 2008

• #5

the exact same thing happened to my sons seat and they replaced the whole seat. they even let me get the cover i wanted

 

featherhead

Well-known member

• May 28, 2008

• #6

Hmm, I'll see if my MIL can find the manual, but I might call the company too. If I could get a new seat, that would be great!

 

snowbird25ca

Moderator - CPST Instructor

• May 28, 2008

• #7

featherhead said:

Hmm, I'll see if my MIL can find the manual, but I might call the company too. If I could get a new seat, that would be great!

Click to expand...

Absolutely call them. Their customer service has actually been decent the few times I've talked to them. Too bad your MIL/FIL just don't get that it's his life they're responsible for. They don't have to spend a ton of money considering they could just replace it with a Chase for almost the same price since it's on sale. (You had ordered one for your nephew to use in grandpa's truck already IIRC?)

 

featherhead

Well-known member

• May 28, 2008

• #8

I'll hopefully be ordering the Chase soon, which I hope will go in the car and the hopefully new Scenera can go in the truck. I don't get it that they say they don't have money. My FIL is always working overtime. I tried my nephew in the Evenflo Vision today at Walmart (Can't find a Chase in this town). I'm assuming they have about the same THS. Anyways, he's still below the second to top slot, so I'm pretty sure that I will be ordering the Chase soon. And hopefully Dorel is good about the Scenera problem.

 

Mommy2Five

New member

• May 29, 2008

• #9

Cosco/Dorel Customer Service Info:

Email : Email us
Mail : Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609
Fax : (800) 207-8182
Phone : (800) 544-1108
(7 a.m. to 6 p.m. EST Monday through Thursday,
and 7 a.m. to 4:30 p.m. EST on Fridays)

Definitely call them! they usually have great customer service!

 

featherhead

Well-known member

• May 29, 2008

• #10

Thanks guys. You know, I didn't even think of calling them until you guys suggested it.

 

featherhead

Well-known member

• May 29, 2008

• #11

I just got off the phone with John from Dorel... He's sending me a new seat!! And of course a shipping label to send the other seat back with. He said the new seat should not have the same problem, cause they changed the shell a bit.

 

Murphy's Law

New member

• May 29, 2008

• #12

Great news! Good for you for being proactive with regard to your nephew's safety!

 

Stretchy Glue

New member

• May 29, 2008

• #13

Honestly, call NHTSA. We've been dealing with this locally because one of our techs has had two seats do the exact same thing. NHTSA bought her seat off of her and is investigating. They need to know that this is not a minimal problem. We give 15-20 Sceneras away a month, and Cosco sent us a bunch of new straps to use for any seat we see that has this problem. They have been really good to deal with, but they do seem to be minimizing this problem. And, FWIW, the newer seat that my fellow tech got snagged even worse than the first one, after only a couple of months.

 

G

gabbyandgraciesmommy

New member

• May 30, 2008

• #14

once he's in a booster, you could always try applying or have grandma or whoever apply on http://www.kyledavidmiller.org/pages/home/index.htm
honestly we are waiting for a new carseat, a radian or regent from them. only requirement is the family receives some kind of government financial aid such as wic.