Britax replacing my FPSVD with a MA

My Sweet Blessings · May 27, 2008

My son told me his carseat was broken. I asked him to show me. He showed me that the seal where the hole is for the crotch buckle was unsealed. does that make sense? the front and back fo the cover arent connected and he was sticking his dfingers in there playing with the stuffing. lovely. it was WIDE open and not even jsut a little hole. SO I called them today and told the issue. She put me on hold and when she came back, she told me they would send me a Marathon to replace the FPSVD

I was shocked. LOL I thought best case scenerio if they didnt have any FPSVD covers would be to send a MA cover. I never dreamed they would send me a new MA. LOL She even asked me if I could get online to look at the covers and pick which one I wanted. I asked for the LSU Tigers, but they were out of stock. She went and double checked for me, though. We decided on the ALL Star blue

The lady was so nice, too. I'm so excited! I'm still in shock! LOL She said I could either give them a CC# to place the charge on hold until I send them the FPSVD stuff or just send them the FPSVD cover and harness straps and they will send the MA when they recieve it. I opted to just have them send the prepaid mailing label so I can send them the cover and straps first and get the MA once they recieve them. I

their CS!

BW1426 · May 27, 2008

What a great deal. And, I bet it will be one of the new 35 lb RF seats too:thumbsup:

My Sweet Blessings · May 27, 2008

BW1426 said:
What a great deal. And, I bet it will be one of the new 35 lb RF seats too:thumbsup:

yeah, I am beyond

LOL. I am really hoping its the new 35# seat! I am probably going to put my 3 year old in the BLVD aince he is FF and put the 8 month old in the MA. Thats if my 3 year old will allow that. He refused to let me get him any other seat back when we had to replace the FPSVD a few months back. I had to order another FPSVD instead of upgrading him LOL He's got a mind of his own and is not afraid to voice it! I may have to use bribery

An Aurora · May 27, 2008

Wow what a great deal!

thepote · May 27, 2008

WOW - I'd be surprised, too

keri1292 · May 27, 2008

They replaced my seat two weeks ago and I got a 35lber with the double click buckle. :thumbsup:

Mommy2Five · May 27, 2008

Wow!
That seems to contradict almost everything I've heard about their CS..
I'm glad you had a good experience!!

My Sweet Blessings · May 28, 2008

keri1292 said:
They replaced my seat two weeks ago and I got a 35lber with the double click buckle. :thumbsup:

woohoo! that's a good sign for me!

emandbri · May 28, 2008

My Sweet Blessings said:
woohoo! that's a good sign for me!

I got one about a month ago that was 35 lbs and double click as did another women who replaced a decathlon as well. I bet yours will too! :thumbsup:

MissAllyLou · May 28, 2008

I had my DC replaced with a BLVD about a month ago, and they sent me a double click buckle and a 35# limit, too! I bet your's will be, also.

PixieEMT · May 28, 2008

They did that for me back in November too. My straps were fraying on my FPSVD though.

And to think they keep giving Kidzndogs a hard time about replacing her FPSVD!! I even tried calling for her!!!

My Sweet Blessings · May 28, 2008

PixieEMT said:
They did that for me back in November too. My straps were fraying on my FPSVD though.

And to think they keep giving Kidzndogs a hard time about replacing her FPSVD!! I even tried calling for her!!!

I don't know her situation, but after seeing several replaced, I would call and talk to a supervisor. I didnt even ask for mine to be replaced, they simply offered it to me. I just told them when the problem was.

MommyBoha · May 28, 2008

WOW!! They just sent me a MA buckle and harness when my FPSVD harness was fraying. And the lady I talked to was rude and acted like I was wasting her time.

PixieEMT · May 28, 2008

MommyBoha said:
WOW!! They just sent me a MA buckle and harness when my FPSVD harness was fraying. And the lady I talked to was rude and acted like I was wasting her time.

That is really has me POed at Britax. I first was told "It's normal for the harness to fray." Then I called back and got "No, it's not OK and NO you can't buy any other Britax parts to use on the FP seat."

I was ready to just whip out a credit card and either buy replacement parts or pay the difference for a new seat.

I shouldn't complain b/c I got a new MA from them.............but it makes me nervous that they are giving different answers to different people!

:thumbsdown:

I really want to call them out about it but they have no email contact info online!!!

My Sweet Blessings · May 28, 2008

for the ones having problems with britax not replacing the fpsvd, have you asked to speak to a supervisor? i know I always ask for a supervisor if I feel like i am getting the runaround or I am not satisfied with the answer.

i do find it odd that some people like me are getting the seat replaced without even asking for that and some are getting replacement parts from a different seat. maybe they changed what they are doing for x, y, and z circumstance and not eveyrone is up to speed on the current info?

MommyBoha · May 29, 2008

Yeah, Im not fond of thier CS either and now Im having issues getting the harness tight enough, so I have to call them AGAIN. NOT looking forward to that at all. I swear if she was closer to 3 years and around 30lbs, I would just put her in the GN and forget about it.

Ok not really, but you KWIM LOL

dhardawa · May 29, 2008

The joke with Britax customer service has always been to call five times and take the best three out of five answers.

TerisBoys · May 29, 2008

dhardawa said:
The joke with Britax customer service has always been to call five times and take the best three out of five answers.

It wasn't that way when they first hit the US market.

Their C/S used to be AWESOME.

MommyBoha · May 29, 2008

dhardawa said:
The joke with Britax customer service has always been to call five times and take the best three out of five answers.

That is funny!

My Sweet Blessings · May 29, 2008

TerisBoys said:
It wasn't that way when they first hit the US market.

Their C/S used to be AWESOME.

Before I became a "Britax family", I heard that their CS was great. I have had nothing but good experiences with them, but I have only had to test that twice. The other time was when I bought my Boulevard. The way I was reading their blvd info on their site, I thought there was more than one crotch buckle adjustment. I bought the blvd online and found out that it was jsut one. My son looked too big for it (at 6 mths and very chunky). They offered to pay to ship the blvd to them (because it would cost me too much to sent the seat back to the store i bought it from due to me paying the shipping and then a restocking fee) and me pick out another seat fromt he same category (MA or Decath). They sent me the shipping label and I picked the dacathelon. I decided to give the blvd a shot in the car for a few days to just try since i really like the wings. I decided to keep the blvd. both times were awesome results. With Graco, Ive had to call a billion times and fight with them over issues. My comfortsport was great for the first few months and then it was a nightmare with way too many issues. I had to fight with them to get a solution I liked (they paid for shipping to send the seat back to them and they sent me a check for a full refund.. I had the seat for close to year, but had been in constant contact with complaints for probably half that time!)

ok .. done rambling. LOL try try try again :thumbsup:

Britax replacing my FPSVD with a MA

New member

Well-known member

New member

Senior Community Member

New member

Well-known member

New member

New member

Well-known member

New member

New member

New member

New member

New member

New member

New member

Active member

Well-known member

New member

New member

Car-Seat.Org Facebook Group

Sponsors

Forum statistics