Im tired of calling. It seems like when I call, I get the opposite answers to my questions.
I just sent the following email.
I am exasperated by the purchase of 2 of your True Fit seats. I have called your company 3 times thus far in order to obtain answers to questions I have about installation of these seats. I have asked specifically about the fact that the requirement for a 45 degree angle is impossible in many cars after having to put the head rest on the seat (for a child over 22 lbs).
When I first called, I was told that it must be at a 45 degree angle. I called again and was told someone would return my call (no one did). I called a third time and this time I was shocked by the response. At first, I was told that there was no need to keep the car seat at a 45 degree angle (I was happy to hear this because from what I understand, for an older child, 45 degrees is not the safest angle). I was then told to remove the head rest for my child who was over 22 lbs. (I was told this twice until I questioned it and was finally able to get the customer service representative to admit that I shouldn't remove the head rest after 22 lbs. (wow! that is a basic feature of this seat). After going through all of this, the customer service representative suggested I "just turn him around" (referring to my son, and from all this representative knew, my son was only 22 lbs).
I purchased these seats to rear face until 35 lbs. I have waited several weeks now for Learning Curve to get their act together and address customers issues with installation. I do not see that happening. These seats can not be used at a 45 degree angle for many cars (yes, they will fit in the SUVs but there is also an issue of an older child being uncomfortable at a 45 degree angle). We purchased these seats for our second car.
I am not only disappointed in the seat itself (which we have not used due to this issue) but I am even more disappointed with customer service. I am a huge advocate of car seat safety. These are actually the only 2 seats that I have ever purchased other than Britax seats. I purchased these seats because they were marketed for rear facing up to 35 lbs, which is what our current primary seats are rated. Turning my 2 year old 25 lb. son forward facing is not the safest position for him and I refuse to compromise his safety.
I feel that Learning Curve should address customer's complaints and at least get their customer service representatives to tell people the same thing (a car seat safety board I am on has several people who have been told by Learning Curve representatives that they can install this seat at less than a 45 degree angle for older children).
I would like to return these seats. I feel that we are not able to use them as they were marketed, and for the purpose for which we intended to use them (primarily as 35 rear facing car seats until our children are 3 lbs.). I feel Learning Curve should also pay for return shipping of these 2 seats.
Please contact me for a resolution to this problem.
Thank you,
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im just exhausted from thinking about it. yes, its a parental decision but when a company addresses an issue like this, it should do so uniformly. they dont necessarily have to say what i want to hear, but i hate knowing they are telling some ppl one thing and others another thing and that they are recommending for me to turn my kid FF. I can understand ANYONE saying that to me EXCEPT the manufacturer of a car seat, yk?