Question on Returning Defective Seats to Britax

indigoblossom

New member
i called CS after i received my return label to make sure that i could keep my cover - they will be destroying the seat i send back since it won't stay in the upright position and is completely defective...but my question is, does anyone ever keep the foam or EPS? i don't see why i would need it, but i was just curious.
 
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ZephyrBlue

New member
i don't have an answer to your question, but lmk if you need to borrow our fpsvd until you get a replacement, if you haven't already :)
 

azgirl71

CPST Instructor
There are members on here who have completely stripped thier seats and only mailed the plastic shell.
 

indigoblossom

New member
i don't have an answer to your question, but lmk if you need to borrow our fpsvd until you get a replacement, if you haven't already :)

thanks so much for the offer! the replacement seat had already come - yay for second day air!

i ended up sealing the box (it was trashed when we go it) and the foam was still on the seat, so oh well. my goof!
 

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