I have contacted the Dorel company about the on going problem with the straps on my Summit car seat. I have asked for a replacement or refund. I hope to hear back from them this week. I plan on calling them Monday to make sure they hear me loud and clear about this seat issue. In the mean time is ther anything that can be done about the straps. I can't stand to put my daughter in this seat but I can't afford to replace it.