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  1. #1
    Member KatherineNaomi's Avatar
    Join Date
    Jun 2006
    Posts
    15

    Compass has excellent customer service!!!

    So, we recently purchased a Compass B510 booster seat and today was our first time using it. After my son was all buckled up the seat was kind of leaning so I (stupidly) pushed on the headrest/side wing to straighten it and the foam broke right in half!! I immediately logged on here and did a search and discovered this was a pretty common mistake.

    Anyway, I called the company to see what I should do and they're sending me out a new seat!! And she said I may or may not have to send my original seat back. She said it just depends on whether or not the guy in charge of replacements gets around to sending a return shipping label.

    I thought they'd either tell me to tape it or possibly send me replacement foam. I never imagined they'd send me a new seat!

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    April, 2001
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  3. #2
    Admin - CPST Instructor murphydog77's Avatar
    Join Date
    May 2001
    Location
    In a wind tunnel
    Posts
    5,934

    Re: Compass has excellent customer service!!!

    I agree . I had to call them a couple of years ago to help someone on another board and they really went above and beyond to address her concerns with a vehicle incompatibility.

  4. #3
    Senior Community Member
    Join Date
    Jul 2006
    Posts
    834

    Re: Compass has excellent customer service!!!

    I've also had fabulous experiences with their customer service. I hope they keep that up! (I also hope they make a great convertible seat some day.)
    DD#1 (7 y, 5 mo, 54 in, 68 lbs ) Clek Olli
    DD#2 (4 y, 2 months, 43 in, 42 lbs) Britax Marathon

  5. #4
    CPS Fanatic
    Join Date
    Jan 2007
    Location
    New Zealand
    Posts
    1,142

    Re: Compass has excellent customer service!!!

    internationally they are great too

  6. #5
    CPS Fanatic ZephyrBlue's Avatar
    Join Date
    May 2006
    Location
    NM
    Posts
    1,961

    Re: Compass has excellent customer service!!!

    Good to hear! I really want a True Fit when they come out, but am so leary about buying a "new" seat. Knowing they have great CS makes me way more comfortable
    11yo DD *69lb* Backless Turbo
    8.5yo DD *45lb* High Back Turbobooster/Pink Monterey
    6yo DS *43lb* Cowmoo Parkway SG/Lizards In Line Turbobooster
    2y4m DD*24lb*RF in an Alma MR 65 and Kathryn RA 55

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