NatenMaddiesMommy
Senior Community Member
In the end I finally got what I wanted, which was for Britax to offer to switch out my DC for a BV or MA - I chose a BV. But all the crap I had to go through was such a pain. They've had my seat for almost a month only to determine that they were "unable to replicate the problem I was experiencing" with an 18lb child dummy in the seat because that is afterall the weight I told them my child was. In the process I've made several phone calls to them and on 2 of those occasions I was told someone would call me back within 24hours. Is that a joke? Because if I hadn't called them back after a week I probably never would have heard from them.
When they told me they were going to send me back my seat b/c there was nothing wrong with it (you know, other than the fact that I can get the damn harness loose to get my kid out) I had to pull the "I paid almost $300 for this seat and I "expected" it work just as well as their other products. I mean if a $40 seat from Walmart is easier to loosen and tighten, what the heck are we paying all this extra money for?" So after a brief waiting period on hold with the rep had a conversation with her supervisor, I was promptly offered the choice of a BV or MA as a replacement but was told that this was final resolution to this issue. Basically if I didn't like the BV I was SOL...yeah right.
And now that I think about it I ordered the repair kit a few months back for a Regent that I got from a friend and it has yet to arrive....NICE :thumbsdown:
When they told me they were going to send me back my seat b/c there was nothing wrong with it (you know, other than the fact that I can get the damn harness loose to get my kid out) I had to pull the "I paid almost $300 for this seat and I "expected" it work just as well as their other products. I mean if a $40 seat from Walmart is easier to loosen and tighten, what the heck are we paying all this extra money for?" So after a brief waiting period on hold with the rep had a conversation with her supervisor, I was promptly offered the choice of a BV or MA as a replacement but was told that this was final resolution to this issue. Basically if I didn't like the BV I was SOL...yeah right.
And now that I think about it I ordered the repair kit a few months back for a Regent that I got from a friend and it has yet to arrive....NICE :thumbsdown: