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  1. #1
    Registered User
    Join Date
    Jun 2019

    Diono Radian R120 cannot be removed from car and non responsive customer support?

    Hi all, I have a ~4 year old Diono Radian R120 in the backseat of my car and one of the latches is stuck and I can't remove the car seat. The latch doesn't disengage from the anchor when I press the release button -- the button depresses but no release click or anything... i've tried pushing it as hard as I can, sitting on the car seat while pushing the button..

    I've contacted Diono customer support multiple times over the past week but they are completely unresponsive. Have called in (always get the no agents available message) and left messages. Have submitted two separate online tickets. Have not had a single response back from the company.

    1) Does anyone have any suggestions for how to remove the carseat on my own?
    2) Is my customer support experience a common issue with this manufacturer? How were others able to get their issues addressed?
    3) Any other suggestions??

    Would appreciate any help/advice that can be offered. Thank you!!

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    Join Date
    April, 2001

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