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  1. #1
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    Broken piece on Britax Boulevard ClickTight

    Hello all! I'm hoping someone here can help me. I contacted Britax customer service, but since it's Friday, I'm assuming I won't hear back until Monday at the earliest.

    We have a Britax Boulevard ClickTight convertible car seat, and as I was lifting up the fabric while cleaning it tonight, a plastic piece fell out. I found that it broke off from the part that holds the harness adjuster in place.




    Is it safe to continue using the seat? I have no idea how long it's been broken, but it seems like the only function of that particular piece is to prevent the harness adjuster from getting in the way (or at least I'm hoping that's the case). We've had issues with the harness adjuster since day one, so I'm pretty frustrated that this piece has now broken. The seat is almost two years old, so we are definitely out of the warranty period.

    Thanks so much for your help!

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  3. #2
    Moderator - CPS Technician
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    Mar 2010
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    upstate NY
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    Re: Broken piece on Britax Boulevard ClickTight

    That sounds very frustrating! Your picture isn't showing, but regardless none of us is qualified to advise you on the safety of your seat. Do you have a backup seat you can use until you hear back from Britax?
    Cutie #1 (12 years) 5-stepping
    Cutie #2 (10 years) riding in a Cosco Topside or Safety 1st Incognito

    Cutie #3 (7 years) riding in a Chicco KidFit
    Cutie #4 (5 years) riding in a Frontier
    Cutie #5 (2 years) riding in a Nuna Rava

  4. #3
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    Re: Broken piece on Britax Boulevard ClickTight

    I don't know how to edit my post, but maybe this will work? No, I don't have a backup seat, but we are close to many stores if we need to get one.

    https://imgur.com/ixI29UV

  5. #4
    CPST and ketchup snob ketchupqueen's Avatar
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    Oct 2008
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    L.A. area
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    20,345

    Re: Broken piece on Britax Boulevard ClickTight

    It looks like a piece of the shell actually broke off? I doubt that part is replaceable, and would definitely get a backup seat if you need a seat in between hearing back from Britax/getting it replaced.
    CPST and Mom to Emma, 15, Bridget, 13, Maggie, 11, Katie Sue, 6, Jimmy, arriving May 2019,
    and Becky, waiting for us as part of our eternal family.
    Our '02 Odyssey, car seats, and seatbelts saved our lives. Now riding in a '13 Odyssey!

  6. #5
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    Re: Broken piece on Britax Boulevard ClickTight

    Quote Originally Posted by ketchupqueen View Post
    It looks like a piece of the shell actually broke off? I doubt that part is replaceable, and would definitely get a backup seat if you need a seat in between hearing back from Britax/getting it replaced.
    It's not really a piece of the shell. I believe it's more of a cosmetic piece that allows the harness adjuster to easily feed through. It appears to function exactly the same without it, so I'm hoping Britax will confirm that. I guess I'll find out soon.

  7. #6
    Registered User
    Join Date
    Apr 2019
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    Re: Broken piece on Britax Boulevard ClickTight

    Just in case anyone is ever searching for a similar answer -- Britax said that the seat is perfectly safe to use.

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  9. #7
    Moderator - CPS Technician
    Join Date
    Mar 2010
    Location
    upstate NY
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    Re: Broken piece on Britax Boulevard ClickTight

    That is good news! Thanks for updating!
    Cutie #1 (12 years) 5-stepping
    Cutie #2 (10 years) riding in a Cosco Topside or Safety 1st Incognito

    Cutie #3 (7 years) riding in a Chicco KidFit
    Cutie #4 (5 years) riding in a Frontier
    Cutie #5 (2 years) riding in a Nuna Rava

  10. #8
    Unregistered
    Guest

    Re: Broken piece on Britax Boulevard ClickTight

    Quote Originally Posted by tbarnes View Post
    Just in case anyone is ever searching for a similar answer -- Britax said that the seat is perfectly safe to use.
    I had the exact same piece break off and the same problems with the tensioner. Britax has not responded to my question about it even though it’s been several days. Did they tell you to break the other side? My maine concern is the not raw edge rubbing and wearing away at the strap.

    I’ve contacted Britax before for safety concerns and they never really seem concerned about anything.

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