Splash
New member
It got here yesterday with a DOM of 11-5-07. WOW!!! Talk about hot off the presses!
The cover doesn't line up with the seat. AT ALL. The holes in the cover are punched 2 inches above those in the seat. They line up perfectly... with the next slot. So the first slot in the cover is the second slot in the seat, the top slot in the cover has no slot in the seat, and the bottom slot in the seat is unuseable because I can't thread the harness through the cover.
I called Britax at 8:30 and was on hold for 14 minutes (at 8:30!!) and got a total space cadet who kept telling me that seats come assembled. Uh, yeah, I know that. She kept saying that there is no need to reassemble to seat. I told her I wasn't, just threading the harness to fit my son. She kept saying it came assembled. Then she said to return the whole seat to the store, I told her it came from Britax. "I know, we made it, but take it back to the store you bought it." I told her it CAME from Britax. She said "We don't sell seats directly" so I told her it was a courtest exchange/warranty issue, and she said "Well if it was for a warranty then there is nothing wrong with it." HUH?!?! And then goes on to say that my seat isn't safe because it was assembled incorrectly. But if I want a new cover, she'll send me one for seventy bucks.
No thanks. Not worth the trouble. I'll never need the bottom slots, I'll just use it as is. There is no safety reason not to, right? The slots all line up, just not in the right order...
But wow... brand new. On my door step 3 days after it was born. It's like car seat porn.
The cover doesn't line up with the seat. AT ALL. The holes in the cover are punched 2 inches above those in the seat. They line up perfectly... with the next slot. So the first slot in the cover is the second slot in the seat, the top slot in the cover has no slot in the seat, and the bottom slot in the seat is unuseable because I can't thread the harness through the cover.
I called Britax at 8:30 and was on hold for 14 minutes (at 8:30!!) and got a total space cadet who kept telling me that seats come assembled. Uh, yeah, I know that. She kept saying that there is no need to reassemble to seat. I told her I wasn't, just threading the harness to fit my son. She kept saying it came assembled. Then she said to return the whole seat to the store, I told her it came from Britax. "I know, we made it, but take it back to the store you bought it." I told her it CAME from Britax. She said "We don't sell seats directly" so I told her it was a courtest exchange/warranty issue, and she said "Well if it was for a warranty then there is nothing wrong with it." HUH?!?! And then goes on to say that my seat isn't safe because it was assembled incorrectly. But if I want a new cover, she'll send me one for seventy bucks.
No thanks. Not worth the trouble. I'll never need the bottom slots, I'll just use it as is. There is no safety reason not to, right? The slots all line up, just not in the right order...
But wow... brand new. On my door step 3 days after it was born. It's like car seat porn.