CDNTech
Senior Community Member
After speaking with SKJP, it seems like the new standards set in place for returning a short strap Radian will indeed remain there.
"Car seat return must follow all procedures below:
- Return must be sent ‘Freight Paid’. ‘Freight collect’ returns will be refused.
- Return must be sent by UPS, Fed Ex etc… with delivery verification
- Return must be packaged in a suitable manner to avoid damage in transit
- Car seat must include all the original components and cover
- Car seat must have the serial number sticker affixed and in legible
condition clearly showing Model #, Date of mfg and serial number
- Car seat must be in usable condition with no signs of abuse or any damage
rendering it unusable
- Return must include copy of signed and properly completed RA form 48A
- Return must include original purchase receipt clearly showing name of
purchaser, date of purchase, name of seller, and price paid.
Important: Any returned car seat not meeting all of the above criteria will not be processed and will not be sent back."
While I don't totally agree with all of the procedures set in place, I absolutely see their point.
The only point that is negotiable is the name of the purchaser. If it is not on your receipt (cash/debit transaction) they will work around this for you... phone to verify before returning product. I suggest you always get name of person you spoke with and date/time of call.
Customers wishing to avoid the hassle/expense of trying to exchange a short strap seat should definitely avoid getting one.
Those that purchase a short strap seat should do it with the realization that they will need to jump through the hoops to exchange it. ALL returned seats will be destroyed; no discussion, no deviation.
Those that are upset at having to pay shipping to return this product should probably take into account that you just bought a Radian for $99... add in the shipping to replace it and the cost is nowhere near the $229 it costs to buy a new DOM Radian with the 65lbs limit, which is what you will get in exchange. Just my :twocents:
SKJP freely admits that they made some "rookie errors" with their customer service. It was easier and more cost effective to just send out a new seat to the small group of people that complained about the short straps in the beginning. With Canadian Tire's sale, where I suspect the majority of the short strapped seats are located, they can no longer do this and have had to put procedures in place.
"Car seat return must follow all procedures below:
- Return must be sent ‘Freight Paid’. ‘Freight collect’ returns will be refused.
- Return must be sent by UPS, Fed Ex etc… with delivery verification
- Return must be packaged in a suitable manner to avoid damage in transit
- Car seat must include all the original components and cover
- Car seat must have the serial number sticker affixed and in legible
condition clearly showing Model #, Date of mfg and serial number
- Car seat must be in usable condition with no signs of abuse or any damage
rendering it unusable
- Return must include copy of signed and properly completed RA form 48A
- Return must include original purchase receipt clearly showing name of
purchaser, date of purchase, name of seller, and price paid.
Important: Any returned car seat not meeting all of the above criteria will not be processed and will not be sent back."
While I don't totally agree with all of the procedures set in place, I absolutely see their point.
The only point that is negotiable is the name of the purchaser. If it is not on your receipt (cash/debit transaction) they will work around this for you... phone to verify before returning product. I suggest you always get name of person you spoke with and date/time of call.
Customers wishing to avoid the hassle/expense of trying to exchange a short strap seat should definitely avoid getting one.
Those that purchase a short strap seat should do it with the realization that they will need to jump through the hoops to exchange it. ALL returned seats will be destroyed; no discussion, no deviation.
Those that are upset at having to pay shipping to return this product should probably take into account that you just bought a Radian for $99... add in the shipping to replace it and the cost is nowhere near the $229 it costs to buy a new DOM Radian with the 65lbs limit, which is what you will get in exchange. Just my :twocents:
SKJP freely admits that they made some "rookie errors" with their customer service. It was easier and more cost effective to just send out a new seat to the small group of people that complained about the short straps in the beginning. With Canadian Tire's sale, where I suspect the majority of the short strapped seats are located, they can no longer do this and have had to put procedures in place.