I contacted Safety 1st via email shortly after posting this thread and Wendy advising me to contact them. Well that was literally back in OCTOBER 2016. I had forgotten I contacted them until after Christmas when I tried the seat again, so I sent another email. Two weeks went by with no response so I sent a third follow-up email. Yesterday I got this response:
So now I am totally confused, I thought the Boost Air required support from the vehicle headrest...? Am I misunderstanding that the tech is advising me to remove the vehicle headrest?
I tried calling Safety 1st a few times and the hold time is just not feasible for me on a work day (30+ minutes) so I will need to wait for a day off to call them.
Anyway, removing the vehicle headrest (even if that's permitted, which I'm pretty sure it's not) does nothing to fix the gap between the booster and vehicle seat back, as I stated in my original email to Safety 1st. I have no clue what to do with this seat now because it doesn't work in ANY of our vehicles. I can't return it because it was final sale (yes, a gamble I know) so now I'm out $60 and stuck with a seat I can't even use.
We apologize for any inconveniences experienced regarding your email. Your questions and concerns are important to us and we truly appreciate your patience. As per your photos, it appears that the extended headrest for the truck needs to be removed while using this booster seat with the back on it. Once the child's head gets to the top of the booster seat you would want to take the back of the booster seat off and put the extended headrest back onto the truck side again. Please let us know if we may be of further assistance.
So now I am totally confused, I thought the Boost Air required support from the vehicle headrest...? Am I misunderstanding that the tech is advising me to remove the vehicle headrest?
I tried calling Safety 1st a few times and the hold time is just not feasible for me on a work day (30+ minutes) so I will need to wait for a day off to call them.
Anyway, removing the vehicle headrest (even if that's permitted, which I'm pretty sure it's not) does nothing to fix the gap between the booster and vehicle seat back, as I stated in my original email to Safety 1st. I have no clue what to do with this seat now because it doesn't work in ANY of our vehicles. I can't return it because it was final sale (yes, a gamble I know) so now I'm out $60 and stuck with a seat I can't even use.