citeeofangels
New member
Hello, I'm in a bit of a headache with Mercury and was hoping for some advice. I was involved in a car accident where the other party side swiped me on the freeway when she went into my lane and dented both driver and back passenger doors where I couldnt even open the passenger door. the other party has Mercury, they approved for the damages on my car to be fixed and get a rental, when i got rental, I asked for a carseat and they said they do not get rental carseats but will pay for a new one and said they will cut a check, they cut a check for the model i told them but realized that i gave them the model of my son's infant carseat (chicco keyfit) rather than his toddler carseat (chicco nextfit) and when i brought it to their attention that I needed a toddler carseat to be replaced and not an infant because my son is 2 3/4 yrs old and wont fit in an infant one. the claims rep then proceed to say i have to talk to my supervisor and get back to me, when he returned my car, he said that they will not replace the carseat so i am upset that why did they agree previously only to back out when i said i needed a toddler carseat rather than the infant they were gonna pay for. mercury rep then proceed to said that because my child was not in the car and there is no damage to the carseat, they will not pay for it. but from what i've read online on forums and blogs, anytime a carseat is involved in an accident, insurance companies are require to replace the carseat regardless of how minor the accident was and mine wasn't minor since both doors were dented and one cant even open. i would like some advice as to what else i can do to get them to pay for the carseat since they initially agreed to pay for it. should i take them to small claims court? seek legal advice? thanks for any advice!