Making kids safer, one question at a time.  Welcome to the Car-Seat.Org community!   Motor Vehicle Crashes are the #1 cause of fatal injury for children and adults, age groups 1 to 34.   Selecting a safe car, minivan or SUV, plus correctly using child restraints and seatbelts may be the most important things you can do to protect your family.   Need help installing an infant, convertible or booster seat?   Looking for carseat reviews or compatibility advice? Need help buying the best and safest car seats for your baby, toddler or older kid?   No question is a bad one, so please click here to ask our experts a question and then join our friendly community of moms, dads, caregivers and advocates in the USA and Canada.   Thank you for visiting; buckle-up and drive safely!


 

Sponsored Ads

Page 1 of 2 12 LastLast
Results 1 to 20 of 22
  1. #1
    CPS Fanatic ZephyrBlue's Avatar
    Join Date
    May 2006
    Location
    NM
    Posts
    1,961

    Angry Recaro's answer to my lock-off problem

    I called Recaro a 3rd time and had to demand that someone call me back today, but I did get a response. Gayle just told me that the lock-offs weren't really "designed" to be used as lock-offs; they are merely belt guides and that I should be using my ALR belt system to "lock" my seatbelts. ARGGHHH!! I told her that I don't HAVE ALR belts and that I would have never bought the Como if I knew that the built in locking clips DID NOT LOCK the seatbelt. I told her that the manual says that they are indeed locking clips to be used with non-locking vehicle belts, and she said that that is because of an engineer that used to work there (apparantly he had a hand in the mis-wording of the manual). She told me that I would have to return the seat to the store where I purchased it, and that they have to take it back because Recaro said so . I told her that I purchased it online and that I was NOT going to be responsible for the return shipping, and she was quick to tell me that I wouldn't be. She is double checking with another engineer, but is pretty sure that they are indeed just belt guides.

    I am so pissed right now.
    11yo DD *69lb* Backless Turbo
    8.5yo DD *45lb* High Back Turbobooster/Pink Monterey
    6yo DS *43lb* Cowmoo Parkway SG/Lizards In Line Turbobooster
    2y4m DD*24lb*RF in an Alma MR 65 and Kathryn RA 55

  2. # ADS
    Sponsored Ads
    Join Date
    April, 2001
    Location
    Car-Seat.Org
    Posts
    Many
     
     

  3. #2
    CPS Technician Jewels's Avatar
    Join Date
    Oct 2006
    Location
    Canada
    Posts
    4,004

    Re: Recaro's answer to my lock-off problem

    hmmmmmmm, is that not recall worthy if the manual is wrong

  4. #3
    Senior Community Member
    Join Date
    Jan 2007
    Posts
    4,676

    Re: Recaro's answer to my lock-off problem

    Sorry, honey. That is soooooo frustrating.

    At least they are going to make sure you get ALL of your money back.

    Well, look at the bright side, just order a boyish cover (if you think you have to) and use the BV for 2.5 yr old.
    J-10.5 yrs, 100 lbs, 4 ft 10.5 ins-adult seatbelt
    C-9yrs-Britax Parkway SG, Clek ozzi, Incognito
    S-6.5 yrs -Britax Parkway SG,

  5. #4
    CPS Technician CDNTech's Avatar
    Join Date
    Feb 2007
    Location
    Alberta
    Posts
    4,577

    Re: Recaro's answer to my lock-off problem

    Does a locking clip come with the Como? If it doesn't, then doesn't that mean it *must* have passed testing using it's "built-in lock-offs"?

    I would also think a recall should be in the making.
    Jen, Former CDN CRS Tech
    DS1 /02, Seatbelt in the driver's seat now!
    DS2 /05, Seatbelt

    DS3 /12, Britax Frontier/Parkway SG
    DD1 /15, Rfing Peg PVC

  6. #5
    CPS Fanatic ZephyrBlue's Avatar
    Join Date
    May 2006
    Location
    NM
    Posts
    1,961

    Re: Recaro's answer to my lock-off problem

    Arly, that's what we'll wind up doing I really really wanted the extra 2lbs RF, and the fact that the seat has higher harness slots, but I have to be able to put DS in DH's car.

    And no, the Como does not come with a separate locking clip. Page 32 of the manual specifically states to use the "lock offs" if your vehicle has non-locking lap-shoulder belts. So I am thinking that it had to be tested w/the locking clips, right???

    When Gayle calls back after checking w/the engineer, I'm going to tell her that I'd really rather go through Recaro to return the seat-I don't think that Baby On The Go should have to deal with the hassle, since they didn't manufacture the dumb thing
    11yo DD *69lb* Backless Turbo
    8.5yo DD *45lb* High Back Turbobooster/Pink Monterey
    6yo DS *43lb* Cowmoo Parkway SG/Lizards In Line Turbobooster
    2y4m DD*24lb*RF in an Alma MR 65 and Kathryn RA 55

  7. #6
    CPS Technician strollerfreak's Avatar
    Join Date
    Mar 2006
    Location
    Saline, MI
    Posts
    538

    Re: Recaro's answer to my lock-off problem

    Quote Originally Posted by aidensmom02 View Post
    Does a locking clip come with the Como? If it doesn't, then doesn't that mean it *must* have passed testing using it's "built-in lock-offs"?

    I would also think a recall should be in the making.
    Agreed. On both points. If it doesn't lock the belt with a built in lock-off then they must include a locking clip...hence the FPSVD vs. the Marathon.

    I smell a recall coming.
    ~Mel, Ex-CPST, Triathlete & Mom of 5ReiKids + 1E!!!

  8. #7
    CPS Technician ignora's Avatar
    Join Date
    May 2007
    Location
    The edge of the continent
    Posts
    255

    Re: Recaro's answer to my lock-off problem

    If it were my seat, I'd file a complaint with NHTSA...
    ~ Nora ~ CPST ~
    Mom to
    Miss Sidney (4 yrs)

    ~ In Memory of Aaron ~

  9. #8
    Admin - CPS Technician Emeritus UlrikeDG's Avatar
    Join Date
    Jul 2001
    Location
    Iowa
    Posts
    8,774

    Re: Recaro's answer to my lock-off problem

    Quote Originally Posted by ignora View Post
    If it were my seat, I'd file a complaint with NHTSA...
    Me, too!
    Ulrike, mom to:
    Roman (3/98), Evalina (3/00), Nadia (3/03), and Kira (11/07)


    See an inappropriate post? Don't reply to it; report it!
    Thanks for your help in keeping this a safe, SPAM-free zone!

  10. #9
    Carseat Crazy
    Join Date
    Aug 2007
    Posts
    261

    Re: Recaro's answer to my lock-off problem

    Recaro is really seeming like they are just a name and a fad or something, if they dont fix all these problems and make consumers happy. At least britax listens to people and changes there seats accordingly like how they reversed the locks off. my sisters 2003 jeep has a locking latchplate and an elr retractor. So I felt better using the lock offs on her britax roundabout in that car, since i installed it in the center wihtout lower anchors..

    But it makes me wonder how carseats get certified before they are put out on the market.

  11. #10
    CPS Fanatic
    Join Date
    Apr 2007
    Posts
    2,772

    Re: Recaro's answer to my lock-off problem

    Quote Originally Posted by chickenman View Post

    But it makes me wonder how carseats get certified before they are put out on the market.
    They don't. It's up to the manufacturers to test them to govt standards. NHTSA pulls them off the shelf from the store to test them.

    And yes, if Gayle is correct (and Gayle, frankly seems like a bit of a TOTAL MORON, so it's not a given), this is a serious recall issue, potential serious injuries/fatalities, and NHTSA forms need to be filed NOW.

  12. #11
    CPS Fanatic ZephyrBlue's Avatar
    Join Date
    May 2006
    Location
    NM
    Posts
    1,961

    Re: Recaro's answer to my lock-off problem

    I'm going to file a report w/NHTSA in the morning. Gayle told me that she would get back to me this afternoon, and I never heard back. This has really taught me a valuable lesson; stay with a company that I know and trust *sigh*
    11yo DD *69lb* Backless Turbo
    8.5yo DD *45lb* High Back Turbobooster/Pink Monterey
    6yo DS *43lb* Cowmoo Parkway SG/Lizards In Line Turbobooster
    2y4m DD*24lb*RF in an Alma MR 65 and Kathryn RA 55

  13. #12
    CPS Fanatic
    Join Date
    Jun 2007
    Posts
    1,095

    Re: Recaro's answer to my lock-off problem

    Wow!! I posted on your other thread yesterday, but I never anticipated this as a possible response from Recaro

    "Oh, we have these things that look like lockoffs, our manual says they're lockoffs, but....guess what.... they're NOT lockoffs."

    And then, not to call you back AGAIN..... unbelievable.

    I wonder if you'll get a better explanation or more help if/when you get past the infamous Gayle? Does the manual say anything about using an old-fashioned locking clip, as a possible alternative?

    Just unbelievable.... after all, there are still those of us out here driving vehicles WITHOUT locking seatbelts....

    Katrin

  14. #13
    CPS Fanatic ZephyrBlue's Avatar
    Join Date
    May 2006
    Location
    NM
    Posts
    1,961

    Re: Recaro's answer to my lock-off problem

    Katrin, the manual explicitly states to use the built in lock-offs if you have non-retractable lap/shoulder belts. A separate lock-off is never mentioned. I was okay with dealing with the twisty straps because I love the seat, but with the lock-off problem, it's going back. To have a $250 seat with "pretend" lock-offs is ludicrous, IMO
    11yo DD *69lb* Backless Turbo
    8.5yo DD *45lb* High Back Turbobooster/Pink Monterey
    6yo DS *43lb* Cowmoo Parkway SG/Lizards In Line Turbobooster
    2y4m DD*24lb*RF in an Alma MR 65 and Kathryn RA 55

  15. #14
    CPS Fanatic Morganthe's Avatar
    Join Date
    Sep 2006
    Location
    Neither here, nor there.
    Posts
    2,155

    Re: Recaro's answer to my lock-off problem

    I just can't believe Gayle's response to you! It's not as if Recaro reinvented the wheel. I know they have excellent lockoffs in the Young Sport, otherwise they wouldn't be allowed to sell in Europe. The Como & Signo ARE supposed to have them according to the adverts.

    I wouldn't be suprised if you have a bum prototype seat with 'issues', and she's so clueless she spouts off before she really investigates a situation.

    I think she does more harm to the reputation of the company than any customer could do.

    But I can see why you want to return it straight to the company and end the travesty. It's ridiculous.
    My Munchkin -- Nov 2008--5 years, 45.5", 42lbs
    Current Stats: 12 years old /5'5/ 115lbs/ Seatbelt

    "Reality is that which, when you stop believing in it, doesn't go away." Phillip K. Dick

  16. #15
    Admin - CPS Technician joolsplus3's Avatar
    Join Date
    Jul 2002
    Location
    Chesterfield, VA
    Posts
    21,249

    Re: Recaro's answer to my lock-off problem

    Yeah, the Start lockoffs are mighty solid...I've been fighting with mine for years (funny rotating mechanism, but solid...you know, they ARE just belt guides for kids over 40, do you think Gayle is just *desparately* confused about her products?)
    Julie
    CPST since 2003, pu"R"ple since 2008, three kids growing too fast since 1997, 1999 and 2006

    Don't let the perfect be the enemy of the good

  17. #16
    CPS Technician
    Join Date
    Jan 2007
    Location
    Walker, LA
    Posts
    1,341

    Re: Recaro's answer to my lock-off problem

    Folks, it's time to go over Gayle's head now. She's just a CSR for Recaro USA, correct? Maybe the head CSR, but a CSR nonetheless, yes? Call Recaro USA and ask to speak to the office of the President. Tell him/her, or their assistant, the issues you have been having with both the seat AND Gayle. Inform him that you are filing a complaint with the NHSTA. Get people above Gayle involved.
    Ian James - 3.5 Years
    FF Learning Curve Truefit and FF Britax RA

  18. #17
    CPS Fanatic Morganthe's Avatar
    Join Date
    Sep 2006
    Location
    Neither here, nor there.
    Posts
    2,155

    Re: Recaro's answer to my lock-off problem

    Quote Originally Posted by Wineaux View Post
    Get people above Gayle involved.
    Ahh, but she's the gatekeeper, iykwim!

    I called there last year and it's as if Recaro USA is solely interested in its Vehicle seats (Adult sport lines, not child safety seats). Trying to get any other person contacted was absolutely impossible.

    I discovered their primary headquarters is located in Kaiserslautern, GE. If anyone's stationed within the KMC as Army or Ramstein's Air Force, perhaps they can go knock on some doors to get answers

    I'd do it for you, but 18 months is a heck of a long time to wait
    My Munchkin -- Nov 2008--5 years, 45.5", 42lbs
    Current Stats: 12 years old /5'5/ 115lbs/ Seatbelt

    "Reality is that which, when you stop believing in it, doesn't go away." Phillip K. Dick

  19. #18
    CPS Fanatic
    Join Date
    Apr 2007
    Posts
    2,772

    Re: Recaro's answer to my lock-off problem

    Gayle should be fired. She really should. She didn't understand the difference between lower anchors and rearfacing tethering and gave false information, she had no idea when the seats expired and gave false information, and she very well could be completely wrong about this.

    That woman is dangerous.

  20. #19
    CPS Fanatic
    Join Date
    Jan 2007
    Posts
    4,896

    Re: Recaro's answer to my lock-off problem

    Quote Originally Posted by Morganthe View Post
    I know they have excellent lockoffs in the Young Sport, otherwise they wouldn't be allowed to sell in Europe.
    no lockoffs on the young sport, at least on the US version which is different from the euro version.
    Two girls, 7 and 6. Trek Mountain, Specialized Hotrock, Soma Buena Vista, Bike Friday tandem, and multiple other bikes. Oh, and a Mazda5.

  21. #20
    Member gofastchickenwing's Avatar
    Join Date
    Mar 2007
    Location
    Atlanta, GA
    Posts
    57

    Re: Recaro's answer to my lock-off problem

    I missed your other post - what was your lockoff problem? I'm wondering if it's the same that I came across. I do have ALR, but the other day I noticed the "lock off" on the right side of the seat was open, and my daughter's seat swayed back and forth. We had to fully reinstall it. Same problem?

Similar Threads

  1. If using a lock-off do i need to lock seat belt?
    By AutoShopMama in forum CAR SEATS - General Child Safety Seat Questions, Help and Advice
    Replies: 6
    Last Post: 09-21-2007, 12:46 PM
  2. I'm confused...do we like the new Recaro's?
    By steph in forum Carseat Chat
    Replies: 8
    Last Post: 09-12-2007, 08:20 AM
  3. Keyfit: lock off or lock belt?
    By flipper68 in forum CAR SEATS - General Child Safety Seat Questions, Help and Advice
    Replies: 5
    Last Post: 08-15-2007, 05:16 PM
  4. Will the new Recaro's have lockoffs?
    By TracyRee in forum CAR SEATS - General Child Safety Seat Questions, Help and Advice
    Replies: 6
    Last Post: 08-07-2007, 11:57 PM
  5. Where have you seen the new Recaro's for sale?
    By Kellyr2 in forum Carseat Chat
    Replies: 21
    Last Post: 05-25-2007, 05:03 PM

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •