Peg Convertible question

J

jellopanda

Member

• Jul 16, 2015

• #1

Just wondering if anyone has heard from Peg regarding harness height and headrest level - DD's head is about an inch below the top of the headrest (which is the stated minimum), but if I move the headrest up, the harness comes from above her shoulders.
I've emailed peg, and they emailed me back saying that her "ears and up need to be within the SIP pad", and that the harness cannot come from above her shoulders. They confirmed that they indeed did mean "ears and above" when I emailed back to check, so I don't know if they're understanding my question.
Has anyone heard an official stance on this?


Sent from my iPhone using Tapatalk

 

ketchupqueen

CPST and ketchup snob

Staff member

• Jul 17, 2015

• #2

I haven't, but it makes sense that it's ok to have a little less than an inch clearance as long as the harness is at or just below the shoulders. The third headrest height, which is the max allowed rear facing, does tend to put the ears just below the actual shell...

On the other hand they may be mixing up directions? I know some people have had trouble with getting answers from customer service in English from Peg. :/

 

J

jellopanda

Member

• Jul 17, 2015

• #3

Just clarifying, you mean 3rd from the top, correct?
Peg has their headrest heights numbered from the bottom (1 being the lowest and 10 being the highest). Slot 7 is the last allowed slot for RF in my manual.

 

ketchupqueen

CPST and ketchup snob

Staff member

• Jul 17, 2015

• #4

Right. I always count down because it's easier and forget how the manual words it. Sorry.

 

TechnoGranola

Forum Ambassador

• Jul 17, 2015

• #5

jellopanda, can we confirm your child is rear facing? Your comments seem to indicate she is, but you didn't specify. Also, what headrest position is your child on?

Also, how are you measuring the room your child has left? Just want to make sure you are doing it correctly. I put a DVD case on my child's head, so that the bottom spine of the case goes from the back to the front of their head. Then the tall end of the spine of the case is pressed into the back of the car seat, lined up as if it was a continuation of the back. Then I measure from the bottom of the DVD case, to the top of the headrest.

ketchupqueen said:

I know some people have had trouble with getting answers from customer service in English from Peg. :/

Click to expand...

Looks like the OP is in Canada so shouldn't be any trouble getting answers in English since Peg Canada is located in Ontario.

 

ketchupqueen

CPST and ketchup snob

Staff member

• Jul 17, 2015

• #6

TechnoGranola said:

jellopanda, can we confirm your child is rear facing? Your comments seem to indicate she is, but you didn't specify. Also, what headrest position is your child on?

Also, how are you measuring the room your child has left? Just want to make sure you are doing it correctly. I put a DVD case on my child's head, so that the bottom spine of the case goes from the back to the front of their head. Then the tall end of the spine of the case is pressed into the back of the car seat, lined up as if it was a continuation of the back. Then I measure from the bottom of the DVD case, to the top of the headrest.


Looks like the OP is in Canada so shouldn't be any trouble getting answers in English since Peg Canada is located in Ontario.

Click to expand...

One would think. But sometimes they seem to refer questions to non English fluent personnel.

 

TechnoGranola

Forum Ambassador

• Jul 17, 2015

• #7

ketchupqueen said:

One would think. But sometimes they seem to refer questions to non English fluent personnel.

Click to expand...

I guess they'd be sending the questions overseas then? If so, that's unfortunate. Would have thought Peg was better than that, but I guess it doesn't surprise me.

 

ketchupqueen

CPST and ketchup snob

Staff member

• Jul 17, 2015

• #8

I've seen it with technical questions more than once. Not every time.

 

J

jellopanda

Member

• Jul 17, 2015

• #9

Yes sorry, DD is RF. She is currently on the 2nd-from-bottom position. (25lbs, 32", 18mo)
I haven't had the chance to measure officially, but I'm going to try later on. The Peg rep asked for photos, so I'll be sending those in yet if DD cooperates.
The customer service rep's email signature says that she's in ON, and while I don't think she's understanding my question, there doesn't seem to be a language barrier.

 

TechnoGranola

Forum Ambassador

• Jul 17, 2015

• #10

I didn't have time to look at my seat this morning, but isn't the 2nd position still within the height of the shell? If it is, does she have at least an inch from top of head to top of shell? i.e. not headrest

 

R

Rachelndil

Member

• Jul 17, 2015

• #11

I had the same problem I think you are describing with my daughter around 26 months of age. Basically, she has a large head, and when I moved the headrest up to keep her head in the appropriate place in the shell/headrest, the harness straps were coming from above the shoulders. This was rear-facing. I guess for some children, anatomically, the ratio for head clearance to shoulder won't work when the headrest and shoulder strap cannot be adjusted independently. I could not get an answer I felt comfortable with (and her head really did not look protected).

I was very happy with the seat otherwise, and had hoped my daughter would be able to stay in it until 4. My solution was to buy a different seat for her and move my younger daughter into the Peg. I'm glad I figured it out before buying a second one for my younger daughter.

 

J

jellopanda

Member

• Jul 17, 2015

• #12

The rep looked at my photos and said that the 3rd level is the best choice - the harness appears to be at her shoulders now, so either she was slouching like crazy or I'm going insane. Glad I got my answer!