Question Faulty tires

Dorothy

New member
I have a set of tires with less than 30k miles on them. One slipped a belt in June. It happened to another in August. A third has the same batch number, so I do not trust it. The forth is being replaced by default.

The tire manufacturer might give a partial refund on the damaged tires under warranty IF they decide it was a factory problem. They do not evaluate tires that do not have a "dealer diagnosed active issue". Therefore, they won't do any warranty claim for #3 even though it's the same batch number. However, they claim the batch number means nothing; they only do evaluations on a tire-by-tire basis. The fourth tire is a complete non-starter with them.

From a financial standpoint, I'm disappointed these tires didn't last. From a safety standpoint, I'm appalled that the company is so disinterested.

The dealer is trying to help us out with a partial reimbursement on the two bad tires, but I don't expect them to refund us on the other two since they're not getting refunded from the tire manufacturer. The tire manufacturer told me they simply do not do direct-to-consumer warranty reimbursements.

Am I completely off-base in thinking these tires are defective and should be replaced by the manufacturer? What are the chances that two tires on the same vehicle would have belts slip/tread separation issues within a couple months of one another?

Any suggestions on how to procede or BTDT?
 
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SafeDad

CPSDarren - Admin
Staff member
Tire warranties have always baffled me. Usually, it's just one tire that fails and if you can get a claim paid, it's a prorated credit on 1 tire. Of course, you may need a new set so you might as well shop for the best tires and deals from other brands and retailers.

Yours sound like they have an issue. If there is no uneven wear pattern they can claim as a result of not rotating them on schedule, it sure seems like a defect that should be covered.
 

DawgDad

New member
Tire warranties have always baffled me. Usually, it's just one tire that fails and if you can get a claim paid, it's a prorated credit on 1 tire. Of course, you may need a new set so you might as well shop for the best tires and deals from other brands and retailers.

Preach it! Seriously though...you replace in pairs, so they force you to replace both tires because one failed and they only give you credit (partial) for that one while paying full price (or an incredibly small discount) on the second tire to complete the pair. I wouldn't say it's a "scam"...just a hole in their service solution that no one seems to pay attention to...
 

SafeDad

CPSDarren - Admin
Staff member
Every time I buy new tires and they want to sell me the super warranty, I say, "Sure. But only if it pays to replace a whole set or at least a pair if one fails, because that is always what you recommend." That ends the conversation.
 

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