Broken styrofoam in Graco MySize 70

mommyof3tx

New member
I have had this seat about a year now and just took the cover off to wash for the first time and found this on the headrest.

10457949_10152215180236267_1202305234176219726_n.jpg


It was fully broken
10463920_10152215182206267_1010215091205207780_n.jpg


Then found that the entire styrofoam has come unglued
10462312_10152215180216267_5043982224780632831_n.jpg


Has this happened to anyone else? I've written graco about it and I'm sure they'll get back to me. Anyone know what they might do? Obviously I can't use it like this but this seat should have years of use left so that's disappointing
 
ADS

murphydog77

Admin - CPST Instructor
Staff member
It happens all the time. Really! Just tape the broken pieces back together and put the cover back on and continue using the seat until Graco sends you a new piece.
 

mommyof3tx

New member
Thanks They emailed me back and are sending me a prepaid shipping label and replacing the seat for me. Good to know I can just tape it up and use it in the meantime though because we don't have a backup seat unless I put him FF..which I don't want to do. They said it could take up to 10 days to get the shipping label. Just sucks that I'll be without a seat when I ship it in, wait for them to get it and process then ship another
 

TechnoGranola

Forum Ambassador
Talk to them and ask if they can ship your new seat and the shipping label for return of the old one at the same time. They may require a hold on a credit card to do this, but that will come off once they receive the old seat back.
 

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