michellerw
New member
My girlfriend bought a Graco travel system, including the infant seat in December for her newborn. About a week ago, she had the infant seat locked properly into the stroller and the carseat went flying. She grabbed it just in time before her five month old bounced across the pavement and hit her head.
She phoned Graco and they told her to:
This, of course, means she basically can't leave the house since she's a single mom with one car seat (and isn't the whole point of a baby bucket to only have one seat anyhow)?
I have been bothering Graco via Twitter and Facebook for A WEEK and it has taken 2 days for them to get back to me every time. This is compounded by the fact that I never received replacement straps for myregistered MyRide65s until I asked for them.
Graco's response is that they can't secure the system on a credit card "for [their] protection."
They are clearly not interested in the protection of the children they serve.
I had been evaluating the Graco Nauti vs. the Britax Frontier or Pinnacle.
Yeah, I'm buying the Britax.
She phoned Graco and they told her to:
- Wait to receive a paid label while she has an unsafe seat
- Find her own box to use to ship the entire travel system back
- Wait until they "expedite" the new one.
This, of course, means she basically can't leave the house since she's a single mom with one car seat (and isn't the whole point of a baby bucket to only have one seat anyhow)?
I have been bothering Graco via Twitter and Facebook for A WEEK and it has taken 2 days for them to get back to me every time. This is compounded by the fact that I never received replacement straps for myregistered MyRide65s until I asked for them.
Graco's response is that they can't secure the system on a credit card "for [their] protection."
They are clearly not interested in the protection of the children they serve.
I had been evaluating the Graco Nauti vs. the Britax Frontier or Pinnacle.
Yeah, I'm buying the Britax.