Britax customer service rocks!!

steph

New member
I called the other day because my Onyx cover has a little tear in the tip (where the velvet part meets the silky part) and since I am getting ready to sell it, I thought I should get a new cover for the new owner.

So I called Britax and had no problems getting a replacement cover. The lady was so nice. She also registered my BV's for me (I know I had never registered them, I just knew they weren't part of the recall :duck:). Anyway, I did this on Tuesday or Wednesday (can't remember) and my cover arrived yesterday!!!

I thought that was pretty good service.
 
ADS

R&J'sMom

New member
I had a similiar experience with Britax this week. I noticed one of my All Star Blue MA covers has a tiny hole near the butt area of the seat, but only through the top layerof the fabric. I called and waited on hold maybe 20 seconds and spoke to Susan. She was so nice. A new cover is on it's way!
 

mrsmag

New member
you are lucky! I've ordered 2 replacement parts. First a harness online, and then replacement foam on the phone. On the phone order, they called me back 3+ days later saying they forgot to get that 3 digit # on the back of my CC and needed that to finalize the order. Also, both times took almost 2 weeks to receive.
 

ignora

Senior Community Member
Anything that can be considered replacement under warranty is sent out priority. Regular orders are done after the warranty stuff and sent out ground. That's why there's such a discrepancy in how long it takes for people to get their stuff.

At least, that's what Sarah Tilton told us at the Britax training last month...
 

Christi61315

New member
Yea we had our regent cover replaced as it was tearing at the top.. I mentioned that the cover was bleaching from the sun.. and she sent me a sahara cover, new straps, hugs, buckle and chest clip...

I was amazed.. and it got here so fast
 
Problem for me is that I am not residing in the US therefore it is international and I dont think the seat will be covered outside of the US. I could not even register the seat :(

ETA: the belts have arrived to the member on here that ordered on my behalf so they will be on their way by plane on Monday.
 

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