Dorel customer service

thekatie

New member
What is the general turn around for hearing from Dorel if you email them with a question? Would it be better to call?

I've read horror stories about people spending hours on hold only to get little help. When the new LATCH manual came out I emailed them a question and never heard back, but my question was later answered here so I didn't really care, and I don't know if that's normal or not.

Just curious. Thanks :)
 
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LISmama810

Admin - CPS Technician
I've only contacted Dorel customer service a couple times, but the responses were always prompt. Email back within 24 hours, and phone answered within a minute or two.
 

Kac

Ambassador - CPS Technician
I always heard back promptly too, but they didn't always handle things correctly IMO. That was my personal issue with their CS.
 

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