Will Britax replace my cover?

MotoMommaNH

New member

• Apr 2, 2014

• #1

This is my 3.5yo seat that my DH just took out of his car to give it a spring cleaning. Am planning on handing this down to baby in 6/7 months...but not like this!













The DOM on the seat is 1/11...I wouldn't think in three years the cover would deteriorate this much. I mean this is kind of silly. Its just been installed in a car with the occasional headrest/harness adjustment. I put the new Nautilus in DHs car so we are done using it for now, but ill need it in the near future.
I know its not under manufacture warranty any longer, but will Britax help me out here?

 

H

HappyHoo

New member

• Apr 2, 2014

• #2

I've found Britax to usually have good customer service. I think if you e-mail them those pictures and nicely ask what can be done, that they might send a replacement cover for the headrest.

That does look excessive for "normal wear and tear" after 3 years. Fading I would expect - but not coming apart like that.

 

Dillipop

Well-known member

• Apr 2, 2014

• #3

Sometimes they are great, other times not so much. Can't hurt to call and see what they say. Make sure you ask that they review the pictures if their first response is no.

 

happiness-and-balance

New member

• Apr 3, 2014

• #4

That is significant, and unusual (as far as I'm aware). I would definitely call, armed with photos ready to email. I've never seen anything like that, especially not on a 3 year old seat. My G2 MA is a 2010 sometime and has nowhere near that kind of damage, despite being used by a cousin of mine constantly. The back of the headrest cover is really thin on the MA, though. Nothing like their old covers...sigh.

 

EmmasMom

Member

• Apr 3, 2014

• #5

Is it just fading?

 

MotoMommaNH

New member

• Apr 3, 2014

• #6

Fading, thinning, disintegrating.....

 

EmmasMom

Member

• Apr 3, 2014

• #7

My Decathlons did the same thing, but worse... I'll see if I can post a picture later. I never thought to call about it... I just assumed it was from FL sun/heat.

 

MotoMommaNH

New member

• Apr 3, 2014

• #8

Yeah I live in New Hampshire so I can be your placebo LOL. Def. Not just in Florida!

 

MotoMommaNH

New member

• Apr 3, 2014

• #9

Oh and I might add that I also have a Cowmoo MA70...that has not faded, thinned or ripped in the least. Bought right around the same time.

This cover is Jet Set from BRU

 

Kac

Ambassador - CPS Technician

• Apr 3, 2014

• #10

It never hurts to try! Britax typically has good CS.

 

MotoMommaNH

New member

• Apr 4, 2014

• #11

Well, I emailed them yesterday with 3 pics. Last time I emailed they took a couple days to get back, so hopefully I hear soon!

 

happiness-and-balance

New member

• Apr 4, 2014

• #12

MotoMommaNH said:

Well, I emailed them yesterday with 3 pics. Last time I emailed they took a couple days to get back, so hopefully I hear soon!

Click to expand...

Let us know what happens! I have a spare Onyx cover I can send you if you need it and they won't replace yours

 

tam_shops

New member

• Apr 5, 2014

• #13

I'd absoultely try and have your seat and credit card handy. I once called, was told they'd replace my seat, but had to call back w/ credit card. When I called back, spoke to someone else and was told they would not replace the seat (broken cup holder on few month old Frontier). I just hung up and called back a 3rd time and that person was also said it had to be replaced, you couldn't repair/replace those cup holders...

tam

 

MotoMommaNH

New member

• Apr 28, 2014

• #14

So it took them until the 12th to respond to my email. I didnt follow up with a phone call as honestly its not a huge deal as we aren't using the seat. Their email simply requested my contact info and all the info on the seat. That they want to process my warranty claim as soon as possible.
I politely reminded them that it was in my original email I had sent and copied and pasted it again. They acknowledged and that was that.

Fast forward to today (28th), and I came home to a package on my doorstep. A brand new G4 Jet Set cover was inside! New belly pad, pillow and all. Wow! Did not expect that haha.

So, thank you Britax!

 

jacqui276

New member

• Apr 28, 2014

• #15

That is awesome! Glad to hear that they replaced it!

 

happiness-and-balance

New member

• Apr 28, 2014

• #16

Awesome!! So glad to hear that it's all sorted out