Anyone gotten through to Graco for non-buckle issues lately?

YinzerMama

New member
I ordered an affix from amazon and I can't assemble it - the part in the base where the right arm clicks in is deformed. Problem is I already clicked in the left arm before I realized this, and I don't think I can get the left arm back out - which means it won't go back in the box and I can't return it. I called Graco on Tuesday to ask if they can send a new base - but they weren't even taking calls. They said to try later or to use the web site. So I sent an email through the web site and described the issue, and got an email back telling me all about the buckle issue. It said if I didn't get another reply in 72 hours to call again. So I called on Friday and again couldn't get through. So now I have this half assembled booster seat that I can't use and can't return sitting in my front room and I don't know if I should contact Amazon at this point or what.

Anyone have luck getting through?
 
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ketchupqueen

CPST and ketchup snob
Staff member
I'd just contact Amazon if you need to use it. They'll likely set you up a return and tell you to use any box, and send out a new one. I just returned a (totally different) defective item without the box via this process.
 

2BunniesMommy

Well-known member
I agree about contacting Amazon. Their customer service has been wonderful anytime I have contacted them about anything. They will take care of it!
 

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