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Thread: Otterbox help

  1. #1
    CPS Fanatic Brianna's Avatar
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    Otterbox help

    My Otterbox Commuter broke I have no clue how it held up so long, with all the abuse I put it through. I don't want to pay full price for a new one, but I can't find the colors I want anywhere else. I'm looking for aqua blue and mineral blue for the iPhone 5. I would be forever grateful if a shopping guru could find me a cheap one

    The godkids are growing!
    J 9/09 and J&A 1/15

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  3. #2
    CPS Fanatic bubbaray's Avatar
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    Have you contacted their CS? They sent my DH replacement parts twice, even tho the breakage was likely his fault. They also sent me replacement parts for my defender (which was a problem with the original silicon bumper).
    Melissa

    DD#1, April 2004, FFg in a Pink Harmony Literider & Onyx Parkway SG
    DD#2, January 2007, FFg in a Pink Monterey & Purple with Pink Hearts HBTB

    Riding in my 2010 Toyota RAV4 and DH's 2011 Ford 150 Crew Cab

  4. #3
    CPS Fanatic Brianna's Avatar
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    Re: Otterbox help

    No but I did just find their warranty submission page... it would be nice if they sent me a whole new one! The hard plastic is what broke, but the soft inside (silicone?) is just gross from being so old.

    *Eta- it's only warrantied for one year from purchase, mine was purchased 10/2012. I guess I'll have to call.

    The godkids are growing!
    J 9/09 and J&A 1/15

  5. #4
    CPS Fanatic bubbaray's Avatar
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    My DHs was definitely out of warranty and possibly his fault (ie he should have gotten a defender). They still stood by their product. If at least call.
    Melissa

    DD#1, April 2004, FFg in a Pink Harmony Literider & Onyx Parkway SG
    DD#2, January 2007, FFg in a Pink Monterey & Purple with Pink Hearts HBTB

    Riding in my 2010 Toyota RAV4 and DH's 2011 Ford 150 Crew Cab

  6. #5
    Senior Community Member Baylor's Avatar
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    Jun 2010
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    Call them. They'll give you another. They are guaranteed for life. They have replaced 4 for me.
    A five stepper and a booster rider

  7. #6
    Carseat Crazy
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    Oct 2008
    Location
    Iowa
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    296

    Re: Otterbox help

    They just replace my commuter shell- I bought it 9/12! They were very quick too, great customer service!
    Emily, mom to
    C- 9 yrs, 74 lbs, Topside & LiteRider
    A- 6 yrs, 48 lbs, Vivo & HB Turbo
    C- 3, 33lbs, Roundabout 50, Radian & Pioneer

  8. #7
    CPS Fanatic Brianna's Avatar
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    Feb 2011
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    Re: Otterbox help

    I asked them about the inner case too, the charger flap has never shut since I had it. She said they would replace both of them after I sent pictures in.

    The godkids are growing!
    J 9/09 and J&A 1/15

  9. #8
    CPS Fanatic bubbaray's Avatar
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    Yes my DH had to email pictures.
    Melissa

    DD#1, April 2004, FFg in a Pink Harmony Literider & Onyx Parkway SG
    DD#2, January 2007, FFg in a Pink Monterey & Purple with Pink Hearts HBTB

    Riding in my 2010 Toyota RAV4 and DH's 2011 Ford 150 Crew Cab

  10. #9
    Admin - CPS Technician LISmama810's Avatar
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    Nov 2007
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    Chicago-ish
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    12,178
    Yep, I've had them replace two cases. Both times I sent photos and they sent back an entire new case.

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