lpperry
Active member
I called Harmony Juvenile customer service because I bought a new Defender that was a year old. I was planning on keeping it anyway because of the good price, but I thought it wouldn't hurt to call to see if they would swap it out with a newer one.
The lady on the phone said: The Harmony Defenders have a 10 year expiration. An expiration is just a guideline. It doesn't matter if you use the seat for 11 or 12 years. We just don't want the seat past down through generations. That is why they have expirations.
I understand that there has to be a window and the seat doesn't just break down the month of expiration. I just have never heard of a company encouraging use past the expiration.
The lady on the phone said: The Harmony Defenders have a 10 year expiration. An expiration is just a guideline. It doesn't matter if you use the seat for 11 or 12 years. We just don't want the seat past down through generations. That is why they have expirations.
I understand that there has to be a window and the seat doesn't just break down the month of expiration. I just have never heard of a company encouraging use past the expiration.