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  1. #1
    CPS Technician canadiangie's Avatar
    Join Date
    Apr 2008
    Location
    Calgary, AB. Canada
    Posts
    5,194

    Very good customer service from Diono Canada this week

    I know customer service seems hit and miss with many manufacturers, but I have yet again experienced fantastic service from Diono Canada.

    I had a family who I have worked with for years experience their Radian Premiere harness adjuster essentially stop working. I encouraged them to call Diono and long story short, Patti from Diono Canada agreed to send a replacement R120, no problem.

    I also had a family with a 2nd gen Monterey with the funky belt guides request a replacement headrest, and as I understand it, the headrest is on it's way. Again, Patti from Diono Canada being so helpful.


    So, just a little shout out to Diono for good customer care.

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  3. #2
    CPS Fanatic jacqui276's Avatar
    Join Date
    Apr 2012
    Location
    Calgary, AB
    Posts
    1,285

    Re: Very good customer service from Diono Canada this week

    Yay glad to hear that they were so helpful!

    Jacqui - mom to: DS; 4.5yrs (50lbs, 46", Diono Radian RXT), DD; 12yrs (5'2, 5-stepping)

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