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  1. 12-10-2013, 03:57 PM #1
    canadiangie
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    Very good customer service from Diono Canada this week

    I know customer service seems hit and miss with many manufacturers, but I have yet again experienced fantastic service from Diono Canada.

    I had a family who I have worked with for years experience their Radian Premiere harness adjuster essentially stop working. I encouraged them to call Diono and long story short, Patti from Diono Canada agreed to send a replacement R120, no problem.

    I also had a family with a 2nd gen Monterey with the funky belt guides request a replacement headrest, and as I understand it, the headrest is on it's way. Again, Patti from Diono Canada being so helpful.


    So, just a little shout out to Diono for good customer care.
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  2. 12-10-2013 03:57 PM # ADS
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  3. 12-11-2013, 04:08 PM #2
    jacqui276
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    Re: Very good customer service from Diono Canada this week

    Yay glad to hear that they were so helpful!

    Jacqui - mom to: DS; 4.5yrs (50lbs, 46", Diono Radian RXT), DD; 12yrs (5'2, 5-stepping)
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