Impressed with Britax customer service

katemass

New member
I know people have had mixed experiences with Britax, but I just had a stellar experience with them and I had to tell you all.

I noticed that my 4.5 yo son's FF Marathon (mfg. date 12/05) was in a slightly different position from his twin sister's and unbuckled his to find that it was not locking in the upright position. I called Britax and they emailed me a UPS label to return the seat to them so they could check it out. I sent the seat last Tuesday from MA to NC. Monday they called me to say the seat couldn't be fixed and they would send me a new one. My cover (Racer, bought b/c it was on sale) was discontinued so they wanted to know what I wanted instead. I got Cow Moo, manufactured 9/24/07, which came today, on the 26th!

My kids are both thrilled with it which is great, except now they're going to argue over who rides in Cow Moo and who rides in Colonial Blue (or whatever it's called). Fortunately they're both on the top slots, so we'll just have to institute a strict turn-taking policy!

Kate with
J, 12.5, 5'4" and 100 lbs.
E, 4.5, 42" and 39 lbs., FF in Marathon and Regent
I, 4.5, 42" and 35 lbs., FF in Marathon and Regent
 
ADS

tlj

Member
What a great experience!
I called them yesterday to request the retrofit kit for the rf lock-offs and they said I should see it by Friday (in WI). Besides the 30 minute wait for someone to answer (which they do warn about on their website since it was Tuesday), I too had a very nice experience.
 

katemass

New member
Yeah, I had a long wait too, but it was worth it for the outcome. At least it's a toll free number!

Kate with
J, 12.5, 5'4" and 100 lbs.
E, 4.5, 42" and 39 lbs., FF in Marathon and Regent
I, 4.5, 42" and 35 lbs., FF in Marathon and Regent
 

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