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Will Target take back an opened carseat?
- Thread starter kphil
- Start date
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crunchierthanthou
New member
:yeahthat:
I've seen open/unpackaged boxes on the shelves before.
I've seen open/unpackaged boxes on the shelves before.
cpsaddict
New member
About six months ago I bought a Scenera from Target. I installed it, but was not happy with the rearfacing installation(it worked great with the seatbelt, but not with LATCH and that bugged me). I had the box, all materials(including registration card that fell off while I was installing it) and my reciept. They would not take it back and they told me they had a policy of not taking back opened car seats. However, about a year prior to that, I bought a Touriva. I had to return it because the cover had a big tear in it and they took it back no problem.
SO, I would say it depends on the store!
SO, I would say it depends on the store!
krystin_21a
New member
I brought one back the other day. Just keep the box and all that goes with it. Should be no problem. The manager was the one who told me to keep my receipt just in case I didn't like it. They have a 90 return policy.
Morganthe
New member
When you order online, it's easy to bypass your local's store return policy. The store HAS to return it when you process your pre-return online. It's easy.
All you do is visit your 'my account' page at Target.com. On the second column under the 'open & shipped orders' box & red 'Go' button, you'll see "Return Items".
Click on that: Indicate HOW you received it (as a gift or an order).
Then your order history shows up and it's pretty self-explanatory after that. But by the time you're done, you'll have printed out a return authorization page with a bar code.
Make sure you have that with you at the store. Customer service must honor it. Everything is automatic. You don't even need your original credit card with you.
I think it bypasses the store rigamarole and returns to the shipping warehouse or something. The store is only an agent and won't have to keep it. Which I can understand how it would upset them.
IF you do not do this and just return it to a local store, it has to be a nightmare for their accounting and stocking departments. I can't blame the management for their reluctancy. I've returned a lot of internet order items to my local store via this method and each time, the rep is so relieved I have the bar code in hand. No fuss or muss or ruffled feathers.
hth
Last edited:
My Target has never given me a problem returning as long as i have all the packaging and the receipt(or the card i paid for it with). I have returned i think about 3 or 4 seats to them, all of which i had taken out of the box and tried my kids in it, then tried to install in the car/truck and for some reason they didn't work.
littleangelfire
Well-known member
I returned 2 Big Kid boosters to 2 different stores here with no issues at either one, both were opened.
Amy
Amy
When you order online, it's easy to bypass your local's store return policy. The store HAS to return it when you process your pre-return online. It's easy.
All you do is visit your 'my account' page at Target.com. On the second column under the 'open & shipped orders' box & red 'Go' button, you'll see "Return Items".
Click on that: Indicate HOW you received it (as a gift or an order).
Then your order history shows up and it's pretty self-explanatory after that. But by the time you're done, you'll have printed out a return authorization page with a bar code.
Make sure you have that with you at the store. Customer service must honor it. Everything is automatic. You don't even need your original credit card with you.
I think it bypasses the store rigamarole and returns to the shipping warehouse or something. The store is only an agent and won't have to keep it. Which I can understand how it would upset them.
IF you do not do this and just return it to a local store, it has to be a nightmare for their accounting and stocking departments. I can't blame the management for their reluctancy. I've returned a lot of internet order items to my local store via this method and each time, the rep is so relieved I have the bar code in hand. No fuss or muss or ruffled feathers.
hth
*mentally making a note of this for future reference*
I recently ordered a Radian online from Target because I knew I could return it locally if it didn't work for us (which it didn't). When I took it to the store they looked totally confused and after much head-scratching they finally told me they couldn't be sure that I had put all the parts back in there.
I just smiled and ignored them and they finally figured out how to get my $$ back. All the parts were there, but I think they just said that because they couldn't figure out how to pull up my order on the register to credit me. I had printed out the invoice on their site where it prompted me to for returns and it didn't have the item # on it. I think their system is sort of wacky.Anyway, yes, they do take them back but be prepared for the runaround unless you do what PP suggests. GL!
brooklynsmommy
Active member
If the box is opened though, the majority of the time the car seats go straight to the trash compactor. Target then gets refunded the money for it by the manufacturer. At least this is how it was when I worked there.
I bought a Radian 65 and a BLVD from target.com and opened both and had my child sit in them. I then decided to try something else and returned them both with no problems. I even ran out of shipping tape to shut the top of the BLVD box and they still took it. I did have to get a manager to approve the BLVD take back because they changed their policy on returning those to the store after I bought mine, but she approved it no problem. If they do give you issues, try back another day or try another Target.
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