soph's mom
New member
does Diono ever ask for anything back? They don't want this defective rxt cover back (a snap broke), they didn't want my broken latch strap and connectors from my xtsl, they sent me two complete sets of harness pads just bc I lost them for my xtsls for free... They are sending a friend of mine with a special needs toddler a free set of the big harness pads for the xtsl I sold her... I have to rave on their customer service! I know some people haven't had the best experience with them but I've been very impressed.