Question WWYD Re: Peg Customer Service

jordansmom

New member
I finally got around to calling Peg and requesting the D-ring for rearfacing tethering. I read on the car-seat blog they would only be charging shipping. Representative I spoke with said yes, we are only charging for shipping. They then charged $10 to ship a D-ring! I figured I'd wait and see once I got the package and of course, the shipping cost is right on there...$2.21.

So, what would you do? Call customer service back and request a refund? Or just let is go? FWIW, DH and I have different opinions on this!

Thanks!
 
ADS

ketchupqueen

CPST and ketchup snob
Staff member
I would actually call about that. That is not a reasonable shipping cost. I could see charging $4 because shipping may vary from part to part of the country, but $10 is excessive when the actual charge was $2.21. Even with a "handling fee" tacked on no more than $5 is reasonable IMO.
 

jordansmom

New member
Thanks Ladies!

Just spoke with them again and they dropped the fee to $4.95. Apparently they charged me $10 since I needed 2, even though they came in the same envelope. At least the Rep I spoke to this time was a little more understanding as to why I thought that price was high!
 

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