LittlePeanut
New member
I have a parent who owns 3 Radians (DOM 08/2006) and 2 Montereys (2010). One of the Radian harness ratchet casings has become dislodged and the bolts that once held it in place, no longer exist. The mother came in for a car seat check (I'm a CRST in Canada) and was not aware this was a safety issue. She also couldn't understand how her 4 year old 40 lb child was no longer able to fit in the seat as the harness was just not long enough. I measured the harness length against my 2009 model and (no surprise to me) they were 5 full inches SHORTER (32" vs 37"). I recalled this being a concern back in 2006 as I once owned the same seat, so this was something I knew to look for but the mother had no reason to know this or be concerned about it until recently. That made the top harness position totally unusable for any sized child. The mother had no reason to know this until she needed to move the straps up to the last position recently. She had been using the broken casing, not realizing that this was a safety issue.
I contacted Diono Canada on her behalf and they are unwilling to do anything. I just wish there was more I could do to help her out. I will be contacting the person who makes the decisions, as to whether to replace a seat or not, this week to see if he's willing to do anything (he's already said "no," via a c/s person). While I understand the seat is only good for another year and a bit, that's a WHOLE EXTRA YEAR this mother will NOT be getting out of her seats. She would have been satisfied with replacements that only last that year but obviously there are none that age left in stock. I'm willing to bet she would have been happy to just get one seat to replace the broken one as her 2 year old likely won't need the extra strap length before it expires next Summer.
I have contacted Transport Canada online to report the defect. Is there anything else that anyone can think of that I can do to help her out? She is due with her 5th child at the end of this month and this a stress and expense she simply does not need!
Photos for those who would like to see the broken casement:
TIA
I contacted Diono Canada on her behalf and they are unwilling to do anything. I just wish there was more I could do to help her out. I will be contacting the person who makes the decisions, as to whether to replace a seat or not, this week to see if he's willing to do anything (he's already said "no," via a c/s person). While I understand the seat is only good for another year and a bit, that's a WHOLE EXTRA YEAR this mother will NOT be getting out of her seats. She would have been satisfied with replacements that only last that year but obviously there are none that age left in stock. I'm willing to bet she would have been happy to just get one seat to replace the broken one as her 2 year old likely won't need the extra strap length before it expires next Summer.
I have contacted Transport Canada online to report the defect. Is there anything else that anyone can think of that I can do to help her out? She is due with her 5th child at the end of this month and this a stress and expense she simply does not need!
Photos for those who would like to see the broken casement:
TIA