C
champagnekisses
Guest
I have had my Orbit Baby G2 Infant Car Seat and Stroller Base (haven't used the stroller yet) for 10 months now. I use it multiple times a day as I never carry the infant car seat and always put it on the stroller base, and it has been great. However, I am now having some issues and Orbit Baby is telling me that that isn't how it is supposed to work, even though it has worked like this for me for 10 months and there are videos out there showing the same thing. Can you please let me know if you have had similar experiences? Thanks so much, as I have been dealing with this for a few weeks now.
1. The infant car seat left lever has broken off twice (first time was only after 2 months, and then again about 5 months later). The car seat was replaced next day though, so great service.
2. The twist grip is supposed to be one-handed, this is what was demoed to me and what I have seen in videos; however this has never been the case for me. I need to release the lever BEFORE I can one-hand the twist-grip. I can't just twist-grip it from the open position like I have seen. Is this what you have experienced?
3. The piece of plastic beside the twist grip has broken off and it does not seem like Orbit Baby is planning on replacing this. I feel I have spent a considerable amount of money on this Travel System and to have plastic breaking off 3 times within 10 months, and not providing a replacement in the third instance, I don't accept that. Have others had similar issues?
4. How I saw the broken plastic piece above is that all of a sudden my stroller base did not kick open like it had for the last 10 months. So this whole time, I used to take the stroller base out of my trunk and then I would release the lever and the handles would pop out a bit and the whole stroller base would easily open. A few weeks ago, it stopped doing this so I contacted Orbit Baby and their response is that the stroller is not designed to pop open and that the only reason it did before was the cargo pod was "chubby and now that the cargo pod has fallen into shape it does not interfere with the open/close". Like how ridiculous is that answer? I even sent them a video that demonstrates the functionality that I have been used to for 10 months - Http://youtu.be/8FqytRr-K5I - YouTube (at 2:15, you will see that she is uncollapsing/opening up the stroller base, by undoing the lever and you see how the handles automatically kick out when she undoes this lever, well mine used to do that and it doesn't anymore). Please let me know your experience with the stroller base popping open when you release the lever.
5. I've only recently also had sticking of the infant car seat to the stroller base, where I have not been able to get it it off. I finally got it off after about 20 minutes by yanking it really hard. Has anyone experienced this? Any remedies? Thanks for your help.
1. The infant car seat left lever has broken off twice (first time was only after 2 months, and then again about 5 months later). The car seat was replaced next day though, so great service.
2. The twist grip is supposed to be one-handed, this is what was demoed to me and what I have seen in videos; however this has never been the case for me. I need to release the lever BEFORE I can one-hand the twist-grip. I can't just twist-grip it from the open position like I have seen. Is this what you have experienced?
3. The piece of plastic beside the twist grip has broken off and it does not seem like Orbit Baby is planning on replacing this. I feel I have spent a considerable amount of money on this Travel System and to have plastic breaking off 3 times within 10 months, and not providing a replacement in the third instance, I don't accept that. Have others had similar issues?
4. How I saw the broken plastic piece above is that all of a sudden my stroller base did not kick open like it had for the last 10 months. So this whole time, I used to take the stroller base out of my trunk and then I would release the lever and the handles would pop out a bit and the whole stroller base would easily open. A few weeks ago, it stopped doing this so I contacted Orbit Baby and their response is that the stroller is not designed to pop open and that the only reason it did before was the cargo pod was "chubby and now that the cargo pod has fallen into shape it does not interfere with the open/close". Like how ridiculous is that answer? I even sent them a video that demonstrates the functionality that I have been used to for 10 months - Http://youtu.be/8FqytRr-K5I - YouTube (at 2:15, you will see that she is uncollapsing/opening up the stroller base, by undoing the lever and you see how the handles automatically kick out when she undoes this lever, well mine used to do that and it doesn't anymore). Please let me know your experience with the stroller base popping open when you release the lever.
5. I've only recently also had sticking of the infant car seat to the stroller base, where I have not been able to get it it off. I finally got it off after about 20 minutes by yanking it really hard. Has anyone experienced this? Any remedies? Thanks for your help.