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  1. #1
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    Amazon Return Policy?

    In late Feb I ordered a Britax Frontier SICT from Amazon for my oldest son. It got to my house on Feb 21st. I kept asking my husband to install it, but it was his busiest time at work he never had time to. He finally tried to install it this weekend (May 11.) I am fairly certain that seat is NOT compatible with my van. We have spent hours fighting with that seat and trying it in different places and we cannot get a good install. Is there any way I can return this to Amazon and not have to pay return shipping?

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  3. #2
    CPS Technician
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    Which van do you have and we can see if we can talk you through the install, or find you a tech to help? I'm sorry I don't know what the amazon return policy is but I'm sure someone will chime in.

  4. #3
    Carseat Crazy kaharris83's Avatar
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    Re: Amazon Return Policy?

    If you go to your Amazon account and look at your orders there will be a button to return or replace the order. If you go through that process it will tell you if there is a charge and if the item is eligible for return. They say 90 days for baby items sold by Amazon, sometimes items are sold by other companies on Amazon, but they have allowed me to return items after my 90 days was past at no charge.
    Riding in a 2014 Honda Odyssey
    DS1 July 2010 40 pounds 43" FF in a Congo Frontier 90
    and DS2 Nov 2012 27 pounds 36" ERF in a Faux Hawk Foonf

  5. #4
    CPS Technician
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    Re: Amazon Return Policy?

    Yea I would try doing their return process. They have really good customer service. I ordered a Radian on 10/9/12 and returned it on 12/21/12 if that helps.
    A sweet daughter - born Oct '11, RFing in a Foonf, Peg Perego convertible and a Nextfit
    A wonderful son - born Feb '13, RFing in 2 Coccoros and a Peg convertible
    3 under 3 coming soon with surprise baby in August '14 - getting the Keyfit

  6. #5
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    Re: Amazon Return Policy?

    I tried doing the normal return process, but it said since I was returning it for a reason that was not their fault I had to pay return shipping. I saw the note about the 90 day return for baby items on the product page, but I wasn't sure how to do that. It also said it had to be new and unopened. We obviously had to open the box to try it in our van.

  7. #6
    Carseat Crazy Mercuria's Avatar
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    Re: Amazon Return Policy?

    They have never cared about the open box thing, AFAIK.

    Free returns only apply if the item was fulfilled by Amazon. If you ordered from a third-party seller that doesn't use Amazon fulfillment, then you don't get the free returns. If it was fulfilled by Amazon, try contacting them. They usually have pretty good customer service (to the point of losing money).

  8. #7
    CPS Fanatic
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    Re: Amazon Return Policy?

    Did it say free returns on the product page when you purchased it?

  9. #8
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    Re: Amazon Return Policy?

    Quote Originally Posted by Athena View Post
    Did it say free returns on the product page when you purchased it?
    I don't remember. But when I go to view my past orders it says it was "Sold by: Amazon.com LLC"

  10. #9
    Carseat Crazy JCsMomma's Avatar
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    Re: Amazon Return Policy?

    Go into your orders and click on the item. Does it say eligible for Prime/free super saver shipping & free returns? If so, it sounds like you are still within your 90 day return window. The reason you're returning it shouldn't mattermifnyoure covered under the free returns. I'd call them. I just ordered 4 boosters to try in my car and returned 3 with no problem. In fact, they credited me the same day I dropped them off at UPS (which makes me think they don't even inspect returns and would explain some mispackaged/broken/used items from No Better Deal...).

    Sara
    DS1 - 08/04/06, DD1 - 08/11/09, DD2 - 07/15/11, DS2 07/03/13

  11. #10
    Carseat Crazy JCsMomma's Avatar
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    Re: Amazon Return Policy?

    Quote Originally Posted by EmilyAnn86 View Post
    I don't remember. But when I go to view my past orders it says it was "Sold by: Amazon.com LLC"
    What was the date of your order then? If it's past the 90 day window and it was fulfilled by Amazon I'd just call them. That could be why it's not working through the system.

    Sara
    DS1 - 08/04/06, DD1 - 08/11/09, DD2 - 07/15/11, DS2 07/03/13

  12. #11
    Carseat Crazy kaharris83's Avatar
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    Re: Amazon Return Policy?

    Quote Originally Posted by EmilyAnn86 View Post
    I don't remember. But when I go to view my past orders it says it was "Sold by: Amazon.com LLC"
    It's a "baby item" so it would have the free returns when sold and fulfilled by Amazon, which it appears it was. The 90 days is from the date of delivery. As PP said they haven't had an issue with a car seat return that Iopened and didn't fit in my car or a stroller I opened and decided not to keep. I would chat with their CS and I'm sure they will help you.
    Riding in a 2014 Honda Odyssey
    DS1 July 2010 40 pounds 43" FF in a Congo Frontier 90
    and DS2 Nov 2012 27 pounds 36" ERF in a Faux Hawk Foonf

  13. #12
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    Re: Amazon Return Policy?

    Thanks! I will call tomorrow. The little one is waking up from his nap and the older 2 are demanding dinner LOL I just couldn't figure it out online b/c it kept telling me that the cost of shipping would be deducted from what they refund me. I might have better luck talking to someone on the phone.

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