Just a quick update.
My S4M continued to have buckle problems that would come and go and generally made no rational sense.
Anyway, I decided to call Graco because it wasn't like I had anything to lose.
Well, they offered to replace it with a new s4m (color to be picked by them). The rep I talked to didn't even ask a whole lot of questions. Just what is your seat info and what is your mailing info.
Next day, nhtsa contacts me and askes me lots of questions. They want my seat for testing. They call graco. Graco says they have no record of my first call (huh?) but no problem they will replace it and when I receive my replacement I can mail nhtsa mine. Cool by me.
Fast-forward one week.
I get TWO S4Ms on the same day. (they were both Aires and had the same DOM)
Anyway, old S4M is on its way to nhtsa. Called graco, they are sending return label for second S4M.
I was undecided on what I was going to do with the replacement s4m until I found out just how little room DS2 has in the xtsl FFing. I don't have a lot of options for our 3-across so I opened it.
Now, the new S4M has a buckle that works like a dream, well, compared to my previous one. It is scary how much easier it is to use than the previous one. Works just like the maestro I have. Go figure and sincerely hope its not a "it gets bad over time" problem.
So in conclusion: great CS from Graco and nhtsa is really nice and seems to be following the problem.
I tried really hard to make that a short story.
Pic of too many S4Ms (this is the second time I have received too many seats in the mail )
My S4M continued to have buckle problems that would come and go and generally made no rational sense.
Anyway, I decided to call Graco because it wasn't like I had anything to lose.
Well, they offered to replace it with a new s4m (color to be picked by them). The rep I talked to didn't even ask a whole lot of questions. Just what is your seat info and what is your mailing info.
Next day, nhtsa contacts me and askes me lots of questions. They want my seat for testing. They call graco. Graco says they have no record of my first call (huh?) but no problem they will replace it and when I receive my replacement I can mail nhtsa mine. Cool by me.
Fast-forward one week.
I get TWO S4Ms on the same day. (they were both Aires and had the same DOM)
Anyway, old S4M is on its way to nhtsa. Called graco, they are sending return label for second S4M.
I was undecided on what I was going to do with the replacement s4m until I found out just how little room DS2 has in the xtsl FFing. I don't have a lot of options for our 3-across so I opened it.
Now, the new S4M has a buckle that works like a dream, well, compared to my previous one. It is scary how much easier it is to use than the previous one. Works just like the maestro I have. Go figure and sincerely hope its not a "it gets bad over time" problem.
So in conclusion: great CS from Graco and nhtsa is really nice and seems to be following the problem.
I tried really hard to make that a short story.
Pic of too many S4Ms (this is the second time I have received too many seats in the mail )
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