BRU advertising free installation in some areas

crunchierthanthou

New member

• Jan 20, 2013

• #1

I just got this in an email.

http://www.toysrus.com/shop/index.j...12013C BRU Superbuys v2 Car Seat Install Test

"Purchase a new seat at Babies R Us or Toys R Us and "R" Certified Car Seat Technician will install it for you."

Does anyone know if R Certified Car Seat Technician = CPST?

And how about education and assistance rather than installation service? blah.

 

Phineasmama

New member

• Jan 20, 2013

• #2

Yikes

I read that line as "Our CPST will install it for you". Like a dumb play on the "R" thing. But seriously...every time I go into a BRU the person working in the car seat/stroller department pretty much has no freaking idea what they're talking about. I can't imagine them having actual CPST trained employees??

 

W

Wreckgoddess

New member

• Jan 20, 2013

• #3

Thats only in three states that its available if you look close.
Maybe there ARE techs available?

Techs we have never heard of??

 

crunchierthanthou

New member

• Jan 20, 2013

• #4

Wreckgoddess said:

Thats only in three states that its available if you look close.
Maybe there ARE techs available?

Techs we have never heard of??

Click to expand...

Maybe. I live in one of the states and haven't heard anything.

Someone should call and ask.

 

Carrie_R

Ambassador - CPS Technician

• Jan 20, 2013

• #5

Maybe it's a pilot program?

 

tiggercat

New member

• Jan 20, 2013

• #6

Interesting. I know we've trained some BRU staff in our area, but they don't/can't install at work for liability reasons.

Sent from my iPod touch using Car-Seat.Org

 

Baylor

New member

• Jan 20, 2013

• #7

I am hoping so. That would be great if it is real cpst.

auto correct hates me

 

M

mybabybean

New member

• Jan 20, 2013

• #8

Considering the guy that "helped' me when DD was only 11months(I was buying her symphony to keep her RF) told me I could turn her FF, it would have to be a CPST or I would not even listen much less let them touch the installation!

 

L

lorinick

New member

• Jan 23, 2013

• #9

Only a couple areas. And they did pay to send them to get certified. I know Florida is doing it.

 

Kecia

Admin - CPST Instructor

• Jan 23, 2013

• #10

Yup. It's a pilot program that is starting off in CA, CO & FL. These stores have certified CPS Techs on staff that will help consumers to install a seat that was purchased at that store.

 

C

ConnorsMommy

New member

• Jan 23, 2013

• #11

The guy in the car seat dept at BRU that I talked to thought I was looking for a FF seat for my tiny 11 month old. I told him that he was only 11 months old, 17 lbs and would be RF for a long time and he just said "oh". When I asked him about the AAP recommendation, he told me that they tell parents that it depends on the child. If a child is bigger, he doesn't need to RF as long :thumbsdown:. I dont know if he is a CPST or not, but even if he was there is no way I'd let him try to install my sons seat.
I saw that sign at my BRU too. I know our state has a lot of CPSTs so I really hope that whoever is doing installs is a real, knowledgable tech. It also bugged me that the sign said that they will install the seat for you. Is the person just going to be installing, or teaching parents how to do it themselves?

 

joolsplus3

Admin - CPS Technician

• Jan 24, 2013

• #12

It'll be real techs. And an attempt was made to have " education", rather than "installation" be on the advertising, but the powers that be decided to say installation. Oh well. Hopefully it will improve the overall knowledge of associates, and good techs will educate.

 

joolsplus3

Admin - CPS Technician

• Jan 24, 2013

• #13

ConnorsMommy said:

The guy in the car seat dept at BRU that I talked to thought I was looking for a FF seat for my tiny 11 month old. I told him that he was only 11 months old, 17 lbs and would be RF for a long time and he just said "oh". When I asked him about the AAP recommendation, he told me that they tell parents that it depends on the child. If a child is bigger, he doesn't need to RF as long :thumbsdown:.

Click to expand...

The official training from BRU definitely says RF to 2. Unfortunately, the employee turnover rate is so high, and the training is so minimal (they gave me a booklet, last year, and the new people haven't gotten it since then...), that the advice is still no better than the old wives' tales you can hear from anyone on the street. (The parking lot of my BRU often has RF convertibles, lots of top tethers in use, etc...but the employee section, no matter how much I try to teach my coworkers, has such horrors as RF Nautiluses without headrests. Sigh).

 

LISmama810

Admin - CPS Technician

• Jan 24, 2013

• #14

Will the CPSTs so help the parents CHOOSE the seats? Because I can't imagine how frustrating it would be to have to install a Nautilus for the parents who were just talked into it for their 12-month-old.

 

jeminijad

New member

• Jan 24, 2013

• #15

LISmama810 said:

Will the CPSTs so help the parents CHOOSE the seats? Because I can't imagine how frustrating it would be to have to install a Nautilus for the parents who were just talked into it for their 12-month-old.

Click to expand...

This.

It would be nice if they could only install recommended setups. I'm sure the education the new techs got will have varied, as well, though, and some will be more gung ho about rear facing than others. And if a store is now representing itself as a safety resource, advice should only be given by the techs, or read straight from the booklet.

Can you imagine if a customer was just told that their kid will break their legs if they touch the seat, they buy a Frontier and now the tech from the same store has to tell them the opposite?

 

yetanotherjen

CPST Instructor

• Jan 24, 2013

• #16

Kecia said:

Yup. It's a pilot program that is starting off in CA, CO & FL. These stores have certified CPS Techs on staff that will help consumers to install a seat that was purchased at that store.

Click to expand...

I'm in CO and I did a check at the hospital for a parent who had their seat installed at BRU. I had asked if it was installed or if they taught how to install, he didn't know because his wife had gone. The seat was installed correctly, maybe a tad over tightened, still I went over how to install with all systems present and how to put baby in the seat correctly. And I informed them that even though BRU sold them the bundle me and harness covers and head supports they shouldn't use them.

 

M

mybabybean

New member

• Jan 24, 2013

• #17

ConnorsMommy said:

The guy in the car seat dept at BRU that I talked to thought I was looking for a FF seat for my tiny 11 month old. I told him that he was only 11 months old, 17 lbs and would be RF for a long time and he just said "oh". When I asked him about the AAP recommendation, he told me that they tell parents that it depends on the child. If a child is bigger, he doesn't need to RF as long :thumbsdown:. I dont know if he is a CPST or not, but even if he was there is no way I'd let him try to install my sons seat.

Click to expand...

The very same thing happened to me when I took my daughter at the same age and size!! He tried to tell me a state trooper had taught them that if their legs were going up the vehicle seat you could turn them FF! :thumbsdown: