christineka
New member
I had my true fit premier out of my car and was looking at labels because I called tomy about my faulty top tether hook. I saw a label on the side, stating the max head heights for the different modes of use. For forward facing it shows the max head height as slightly below the top of the seat.
Then I checked my manual, which says the ears can't go above the seat. I knew that there must be an error somewhere, so I called tomy to ask. The rep put me on hold to ask someone else. (who? I didn't ask.) She came back and told me it is 1 inch from the top of the head. I clarified "forward-facing?", yes. What about the ears thing? I read from the manual. She told me to just forget about the ears and go by 1 inch from the top of the head. Would anyone else like to call to see if you get a different answer? I will have to check my dd's height because she may be even with the top of the seat. She has a small head and her shoulders are just a tad below the top position.
Then I checked my manual, which says the ears can't go above the seat. I knew that there must be an error somewhere, so I called tomy to ask. The rep put me on hold to ask someone else. (who? I didn't ask.) She came back and told me it is 1 inch from the top of the head. I clarified "forward-facing?", yes. What about the ears thing? I read from the manual. She told me to just forget about the ears and go by 1 inch from the top of the head. Would anyone else like to call to see if you get a different answer? I will have to check my dd's height because she may be even with the top of the seat. She has a small head and her shoulders are just a tad below the top position.