Just received our new TrueFit. They *regretfully* (thier words - lol) had to send us a C670 to replace our C630 b/c of the new 2012 regulations. As far as I can tell the seats are identical except for the anti rebound bar. We have to send the old seat back, but I'm assuming our old cover should fit the new seat just fine? When I first talked to the rep at First Years she said they would send an exact replacement and we could just reuse our cover. When she phoned back to tell me they had to send the new model she asked about colour preference making it sound like the old cover wouldn't work, but seeing the two seats side by side they look the same.
And once again I have to say how IMPRESSED I am with their customer service. We were rear ended and I e-mailed them to clarify what their replacement policy was b/c my insurance company gave me a hard time about replacing my seats. They promptly e-mailed back to say that THEY replace all of their seats that have been in an accident.
And once again I have to say how IMPRESSED I am with their customer service. We were rear ended and I e-mailed them to clarify what their replacement policy was b/c my insurance company gave me a hard time about replacing my seats. They promptly e-mailed back to say that THEY replace all of their seats that have been in an accident.
