Anyone buy a Radian in the last month?

lorismurph · May 29, 2012

I need proof of purchase for mine (bought 5/1/12) that I don't have. My adjuster is slipping and they want proof of purchase. Anyone have a receipt they would be willing to scan and e-mail me? Mine is an XTSL (if it says what it is).

Stelvis · May 29, 2012

They should fix that for you without proof of purchase. What is the DOM, is it within the last year?

christineka · May 29, 2012

Maybe try the lady who bought it? I bet she has receipts or something.

lorismurph · May 29, 2012

I already tried that. She said they were just generic receipts with not any info. Diono wants an official receipt stating I bought an XTSL. DOM is 2010 but I just got it, NEW.

Jessica61624 · May 29, 2012

Where did it come from?

lorismurph · May 29, 2012

Cathleen Castle bought it along with a bunch of others. I think it was called discount Treasure Hunt. She bought all of them and shipped them to a bunch of us. I did get a good deal on it because of it being 2 years old but Diono is giving me a hard time with the discrepency of purchase date vs. manufacture date.

ketchupqueen · May 29, 2012

Tell them it was bought at a discount overstock store, and that the receipt was not specific as to item purchased. Offer them the non-specific receipt and info for the store so THEY can follow up and see how recently they were selling these seats.

T4K · May 29, 2012

Ugh, situations like this make me want to call people up and share my thoughts.

lovemybabies924 · May 29, 2012

hope they will figure it out!

crunchierthanthou · May 29, 2012

ketchupqueen said:
Tell them it was bought at a discount overstock store, and that the receipt was not specific as to item purchased. Offer them the non-specific receipt and info for the store so THEY can follow up and see how recently they were selling these seats.

except that buying from a discount, overstock store may void the warranty completely.

ketchupqueen · May 29, 2012

I've never heard that they have "authorized retailers" like some companies. So it shouldn't. I mean, Dorel replaced my defective seat I bought at Big Lots at one point. Heck, Combi replaced my CCO Flash when I got it home and realized it had a part broken, and it was an open-box return.

crunchierthanthou · May 29, 2012

ketchupqueen said:
I've never heard that they have "authorized retailers" like some companies. So it shouldn't. I mean, Dorel replaced my defective seat I bought at Big Lots at one point. Heck, Combi replaced my CCO Flash when I got it home and realized it had a part broken, and it was an open-box return.

Ah, but they do. http://us.diono.com/en/customer-service/warranty

Diono products purchased from unauthorized retailers, online auction sites, or as second hand items, are not covered under warranty. While the warranty may not be applicable for products purchased from such sources, replacement parts can be purchased.

I looked it up before I replied.

I would argue in this case that it shouldn't matter. The seat is failing in a way that could be catastrophic. It's not like the cover is fading or stitching is crooked or some other cosmetic complaint. It's clearly a safety issue, and they should cover it regardless of where it was purchased.

Lori, what's your pattern? I have receipts from Wayfair, but they're from last July. They say Ventura and Flora XTSL.

christineka · May 29, 2012

She has Bentley. Would it matter what pattern, though? If she sent the seat back, I'd imagine it would be naked.

Lori- I hope you get diono to replace your seat! They should because it's a big safety issue, which you can't fix by buying new parts from them.

crunchierthanthou · May 29, 2012

christineka said:
She has Bentley. Would it matter what pattern, though? If she sent the seat back, I'd imagine it would be naked..

Maybe, if the model numbers didn't line up. It seems like they're nitpicking, so I'd want it all to match.

ketchupqueen · May 30, 2012

Hmm, how do they qualify an "unauthorized retailer," though? Different companies mean different things by that. Britax is notoriously strict, but Diono sells to all kinds of places, so... Who knows? I agree, it shouldn't matter in this case.

lorismurph · May 30, 2012

I called again yesterday and talked to the CS gal I've been working with. She said the engineers are the ones who take care of it once it's sent to them. I Told her why I don't have a receipt. She said it's up to them but they would be in touch.
Last night, I found the phone #s of the 2 stores I know Cathleen went to and e-mailed those to CS so they can call to verify that they had seats and were selling them recently if they need/want to.

I love the seat and don't want a new one but it isn't safe to use. Now if they won't do anything, I'm out my money (thankfully a big discount) but I don't have any money to buy another seat! I really wanted to keep this tall boy RF until 4 but without a Radian, that won't happen. He's almost too tall for the MR RF.

LISmama810 · May 30, 2012

Regardless of the outcome, please report the defect to NHTSA: https://www-odi.nhtsa.dot.gov/ivoq/index.cfm

lorismurph · May 30, 2012

Reported to NHTSA. I hope they finally put out a recall on these seats! Ridiculous that we have to go through such run-around for a brand new yet unsafe seat!

Jessica61624 · May 30, 2012

I have a bently xtsl receipt from strollers.com that's less than a year old. Pm me if you need it!

Eta its from 6/21/2011 so its still good.

Cath3114 · May 30, 2012

Just saw this. I didn't think to save the receipt because all it said was "Hardlines - $239.99 @ 70% off = xx.xx" Nothing about what it might be or anything like that. You might get somewhere with calling the store but no guarantees. My guess is they may not know what the heck they sold or didn't sell because they have so. much. crap. in that store. Do the model numbers vary by cover?

Anyone buy a Radian in the last month?

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