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  1. #1
    Carseat Crazy aetj115's Avatar
    Join Date
    Apr 2009
    Location
    Ohio
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    chicco harness issue?

    I have a chicco keyfit 30 for my new little bean. I had to call their customer service today my harness straps are loosening when pulled after they are tightened. They ran me thru some trouble shooting with it and since it was so late when I got back to them, I have to wait till tomorrow to hear what our next step is. Its dom is 11/11, so its new. She obviously told me not to use it until I hear back from them and she thinks they will probably be sending me a new seat. Has anyone dealt with exchanges with them? Do you know the process? Thankfully I have a friend who is lending me her keyfit until this is resolved.
    Ethan (6*13*2000) 5 stepping big kid, Toryn (6*18*04) graco turbobooster, Julian (2*8*08) ERF in a MR, Jaxson, due 5*11*2012 seat undecided

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  3. #2
    Senior Community Member
    Join Date
    Dec 2005
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    Re: chicco harness issue?

    Dealing with Chicco is about as simple as it gets. They sent me a new seat and told me to throw the old one away. They actually sent me the entire seat with base. The problem was with the seat so they told me to enjoy the new base on them. I love them!!

  4. #3
    Carseat Crazy aetj115's Avatar
    Join Date
    Apr 2009
    Location
    Ohio
    Posts
    134
    They are sending me another seat. Its a different pattern (cubes), but said I could keep my current cover as well as cubes (Miro). It should be here in 1-2 days!
    Ethan (6*13*2000) 5 stepping big kid, Toryn (6*18*04) graco turbobooster, Julian (2*8*08) ERF in a MR, Jaxson, due 5*11*2012 seat undecided

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