aetj115
New member
I have a chicco keyfit 30 for my new little bean. I had to call their customer service today my harness straps are loosening when pulled after they are tightened. They ran me thru some trouble shooting with it and since it was so late when I got back to them, I have to wait till tomorrow to hear what our next step is. Its dom is 11/11, so its new. She obviously told me not to use it until I hear back from them and she thinks they will probably be sending me a new seat. Has anyone dealt with exchanges with them? Do you know the process? Thankfully I have a friend who is lending me her keyfit until this is resolved.