I bought a B-safe from nbd in Dec. and when I got it I played with it a bit and installed etc. but I haven't used it. Today I went to remove the stroller adapters, which is supposed to be 2 simple screws on each adapter. On one side the screw is totally cross threaded and it is not coming off without the jaws of life. Screwhead is totally stripped now too. I have my receipt but does it have to be from a specific auth dealer and is NBD part of a larger group that is auth?