robbertbobbert
New member
They were neither helpful nor polite.
First of all, I could barely hear the lady on the phone. I know it is NOT my phone, because I had just been on the phone with somebody else and it was fine. She kept saying "I'm sorry, I can't do anything about your phone not working." She also KEPT asking for my DOM and serial number, even when I told her I had a general question and did not own the seat.
Once I finally got to asking her the question about the chest clip she said "no, of course we don't have a larger chest clip available, the one that comes with the seat is fine." She denied it being the same size as the Flex Loc one, and said there is a regulation for chest clip size on combo seats, and that they're all the same size across all brands. She tried telling me this as I was looking straight at my GN.
She said they've gotten lots of feedback about the Fastback on Facebook and everybody loves it and nobody has said anything about the chest clip being too small. I mentioned that my nanny child is uncomfortable with it being so close on her neck, and when I told her she was 4 years old the lady said "oh well you shouldn't be trying to use harness mode with her anyway."
So basically, I am not impressed with Baby Trend or their customer service right now.
First of all, I could barely hear the lady on the phone. I know it is NOT my phone, because I had just been on the phone with somebody else and it was fine. She kept saying "I'm sorry, I can't do anything about your phone not working." She also KEPT asking for my DOM and serial number, even when I told her I had a general question and did not own the seat.
Once I finally got to asking her the question about the chest clip she said "no, of course we don't have a larger chest clip available, the one that comes with the seat is fine." She denied it being the same size as the Flex Loc one, and said there is a regulation for chest clip size on combo seats, and that they're all the same size across all brands. She tried telling me this as I was looking straight at my GN.
She said they've gotten lots of feedback about the Fastback on Facebook and everybody loves it and nobody has said anything about the chest clip being too small. I mentioned that my nanny child is uncomfortable with it being so close on her neck, and when I told her she was 4 years old the lady said "oh well you shouldn't be trying to use harness mode with her anyway."
So basically, I am not impressed with Baby Trend or their customer service right now.